Today's job market has become very competitive. As a representative of the organization, how do professionals portray and choose the most suitable candidate for a job? We understand that this is not an easy task. Hence our training program was developed to enable the participants to develop this critical skill. A couple of years ago we had excessive demand but low supply of qualified man power; today the situation is reversed.The training is a key program as the success of an organization lies in the productivity of their manpower. While interviewing an eligible candidate or appraising a current staff, it is necessary for professionals to be well acquainted with appropriate interviewing questions. We take the participants through the process of identifying the core competencies to conducting the interview. Participants conduct mock interviews and each participant is given feedback by the trainer and the participants on his/her performance in this training.
By the end of the program, delegate would be able to:
- write a systematic competency-based JD
- understand the Selection System and how it works
- understand types of interviewing methods
- develop Behavioral Based Questions using the STAR Technique
- use probing during interview sessions
- use various types of assessment tools
- conducting a systematic well-planned Interview session
- evaluate the Interview based on standard criteria
- understand the use of KYKO behavioral assessment
- Participants become a professional interviewer
- Participants are able to recruit good quality candidates
- Participants will be able to incorporate various types of new techniques into the interviewing and recruitment session
- Organizations will be able to have a workforce with the right attitude and good working skills
- The interviewing process can be more organized and well planned
Who Must Attend
HR professionals, recruiters, development practitioners and line managers, and anyone who would like to conduct interviews more effective
MODULE 1: OVERVIEW & PRE-SELECTION
Overview of Talent Management & Talent Pool
Competency Based Job Description
Understanding job expectation and needs
Activity 1: Mock Interview 1
MODULE 2: COMPETENCY BASED INTERVIEW PROCESS
The Competency-based (Behavioral) Interview
Impact & Influence
Driving Innovation & Creativity
Teamwork & Collaboration
Mapping Competencies with relevant Behavioural, and Situational Questions
Activity 2: Practical Exercise
MODULE 3: INTERVIEW PREPARATION
Types of interviews
Face to Face Interviews
Marketing Job Opportunities Sessions
The Interview Guide
Preparing Competency-Based Evaluation Form
Using the Guide for Effective Note Taking
Body Language Guide
Time Management during Interview
Activity 3: Video & Group Discussions
MODULE 4: CONDUCTING THE INTERVIEW
Do’s and Don’ts in Interviews
Opening the Interview
Pacing the Interview
Building and Maintaining Rapport
Techniques for Maintaining Candidate Self-Esteem
Asking the Right Questions
Closing the Interview
Activity 4: Mock Interview 2
MODULE 5: EVALUATING THE INTERVIEW
KYKO Five Dimensional Integrated Model of Personality Individual Assessment
Evaluating the Interview
Identifying Suitable Candidate
Determining Who Gets the Job
Activity 5: Practical Session
MODULE 6: PROBING TECHNIQUES
Uncovering Skills of Probing
Why are you probing?
Three things to uncover through probing
Qualifying answers in SMART format
ActiVity 6: Mock Interview 3
- Stimulating Lecture
- Dynamic Group discussions
- Reflection on current problems
- Mock interview sessions
DR B DASS
HR Business Coach
PhD (Adult & Continuous Ed, UPM)
M.Ed (Training & Development, UK)
Post-Grad Dip HRM (UK)
C-IV Certificate in Training and Workplace Assessment (Australia)
Dr Dass comes with 30 years of HR, Learning and Development corporate work and training experience. Early in his career, Dr Dass worked for SMEs’ and MNC before setting up his own human resource and training practice.
He worked as a HR Manager in a leading Real Estate Agency with a work force of about 500, before he moved on to Electrolux Group, as their Training Manager at the Electrolux Business School. Here, he helped to design, deliver and evaluate training programs conducted at all levels. He had personally commissioned a video shoot on operations cleaning for the cleaners which is still being used. He ran supervisory, executive and management development programs at the Electrolux Business School.
Dr Dass was the CEO and Principal of Skills and Management Institute of SKB. During his tenure, he also developed and organized conventions, boot camps for the real estate agents. He can be mentioned as the pioneer who created a systematic training curriculum for the real estate industry in Malaysia
Dr Dass also has served at leading private and public universities including institutions from Australia, UK, USA and France, who are affiliated with local universities. Some modules taught by him, include Change Management, Leadership, Human Resource Management, Adult and Continuing Education.
1.Life member and National Deputy President of Malaysian Institute of Human Resource Management (MIHRM) 2010-2012.
2.National Vice- President, Academic/certification director for OUM-IPD-MIHRM Diploma collaboration.
3.Chairman - Academic education and training Membership of Malaysian Institute of Management and Technology Association of Malaysia, 2012-2013
1.Certified “Catalytic Instructor” by Dr Scott Parry of Training House US
2.Accredited trainer for TEAM Management Systems, UK,
3.Accredited trainer for DTS International, DISC Inventory, Australia,
4.Accredited trainer for Tee Side Tertiary College, UK, in Supervisory Management.
5.Certified Trainer (MIM) & HRDF
6.Certified trainer to conduct the Pin Plan Program from Germany.
7.Certified change management practitioner by PROSCI USA
Appointments and Awards
1.Professional advisor by the Chartered Institute of Personal and Development (CIPD) UK.
2.HR Consultant with the National Human Resource Center, PSMB, Malaysia
3.‘Excellent Facilitator’ Award for the year 2011 from MIHRM.
4.Competent Toastmaster and has held positions from being a committee member to president and division governor, in Toastmaster International, and Rotary International, where he was invited to facilitate youth development programs in Spain, Australia, USA, India and Malaysia.
5.Disciplinary committee at the Royal Lake Club, Malaysia
As an author, he has published: ‘Adult & Continuing Professional Education Practices’, published by Patridge-Penguin
To contact Dr Dass for any speaking, training and consultancy engagements, please contact us at +603 8074 9056 | Mobile +6012 6869 628 | or email: info@iTrainingExpert.com
MALAR is a PSMB Certified Trainer and a Business Coach with over 17 years of training experience. Malar holds a Bachelor of Arts, majoring in Anthropology & Sociology from National University of Malaysia (UKM), a Master’s in Business Administration at University Utara Malaysia (UUM). She is currently pursuing Doctorate in Business Administration at UUM. She is also a member of Malaysian Association of Training Providers(MATPRO), Certified Practitioner of Neuro-Linguistic Programming(ABNLP), Certified KPI Professional & Practioner (KPI Institute), Certified Sujok Acupressure Therapist AND PSMB Approved Mentor for SMEs (FIRE Programme).
Malar has held prominent position in various MNCs in Malaysia as a Senior Production Executive, Training Executive, Quality Control Executive and Head of HR and Training Department. She has also developed vast experience in the full spectrum of Train The Trainer, Strategic Performance Management, Strategic Thinking & Planning, Quality Control, Scenario Planning, Talent Management, Balance Scorecard, HRM, Employment Act, IR, Domestic Inquiry, Organizational Behaviour, Performance Appraisal, TNA, Performance Improvement Planning(PIP), KPI Indicators, Transformational Leadership, Strategic Leadership, Problem Solving & Decision Making, Critical Thinking, Making Innovation Happen, Recruitment and Behavioural Interviewing Skills, Behavioral Event Interviewing Skills(BEI), Customer Service, Change Management, Public Speaking & Presentation, Communication, Presentation Skills, Team Building, Marketing, Purchasing & Negotiation Skills, Business English & Business Writing, Leveraging The Generation Gap, Competitive Intelligence, Competency Based Behavioral Interviewing Skills and Competency Based Supervisory Skills. She also actively undertakes consultation work and projects relating to Customer Service Framework, Implementation of KPI, Organization Goal, Vision and Mission setting, Company Profiling, Leadership profiling, Job analysis, Gap analysis and etc. Malar has personally coached and trained employees from Asian countries such as Singapore, India, Thailand, Vietnam, Laos, Myanmar, Brunei, Maldives, Mauritius, Cambodia, Middle East(Oman) and Indonesia.
Some of Malar’s notable clients for Public and In-House programmes are Boustead Petroleum Marketing Sdh.Bhd, GITN Sdn Bhd, Maxcare Success Sdn Bhd, Power & Motion Control Sdn Bhd, Terminal Bersama Sdn.Bhd, Flowco(M) Sdn.Bhd, Petronas Chemicals MTBE Sdn.Bhd, Weida(M) Bhd, God Coin Sarawak, Sri Datai Construction, Cahaya Mata Sarawak Mgt Services, Datasonic Technologies Sdn Bhd, Kesas Sdn Bhd, Malaysian Diagnostics Corporation Sdn.Bhd, Langkawi Cruise Sdn.Bhd, Star Cruises Shipping Agency (M) Sdn.Bhd, Ibiden Electronics Malaysia Sdn.Bhd, Tiger Oilfield Services, Labuan Liberty Port Management, Idaman Pharma Manufacturing Sdn.Bhd, Limocab(M) Sdn Bhd, Total Dynamic Engineering Sdn.Bhd, Central Force Sdn.Bhd, Pac Lease Berhad, BH Reality Sdn.Bhd, Big Tree Outdoor Sdn.Bhd, Datasonics Smart Solutions Sdn.Bhd, KPJ Selangor Specialist Hospital, Petronas ICT Sdn.Bhd, Southcorp Capital Sdn.Bhd, Foxboro (M) Sdn.Bhd, TNB Janamanjung SDn.Bhd, Jobstreet.com Shared Services Sdn Bhd, HSC Medical (KL) Sdn Bhd, Bollore Logistics Malaysia Sdn.Bhd, Sabah Tourism Board, Redtone Telecommunications Sdn.Bhd, UPECA Aerotech Sdn.Bhd, KUB Malaysia Berhad, Maju Holdings Sdn.Bhd, Petronas Chemicals Ethylenne Sdn.Bhd, Malaysian Electronic Payment System Sdn.Bhd, Adient Automotive Seating (M) Sdn.Bhd, Bemis Asia Pacific Sdn.Bhd, Dong Energy IT Malaysia Sdn.Bhd, Ryco Hydraulics Sdn.Bhd, Salcon Engineering Berhad, Flexible Ducting (M) Sdn.Bhd, Wear Safe (M) Sdn.Bhd, Siegwerk Malaysia Sdn.Bhd, Kemaman Bitumen Company Sdn.Bhd, One Medicare Sdn.Bhd, Delphi Packard Electric (M) Sdn.Bhd, Canon Marketing (M) Sdn.Bhd, Federation of Investment Managers Malaysia, Spirit AeroSystems Malaysia Sdn.Bhd, Motorola Solutions Malaysia Sdn.Bhd, Reltech Ventures Sd.Bhd, Port Klang Free Zone Sdn.Bhd, LSEG Malaysia Sdn.Bhd, Mattel Global Shared Services Sdn.Bhd, Integrated Logistics Solutions Sdn.Bhd, Sophic Automation Sdn.Bhd, Mattel (M) Sdn.Bhd, Boustead Petroleum Marketing Sdn.Bhd, Reserve Bank of India, Affin Bank Berhad, Bank Islam, Bank Rakyat, BSN, Puncak Niaga(M)Sdn.Bhd, MRCB, Semasa Sentral Sdn Bhd, PNS, PNB, PUNB, Perkeso, Pbk Logistics Sdn.Bhd, Sabasun Hyperruncit, Merdeka Palace Hotel, Sipadan Beach Resort, Penang Adventist Hospital, Sabah Medical Centre, Columbia Asia Hospital, KPJ Hospital, Mawar Renal Medical Centre, TNB, JKR, Carigali Petronas, CMS Cement Sdn Bhd, Mimos, CCM Berhad, MIDF, Optimal Consultant Partnership Sdn.Bhd, Ansel Sdn.Bhd, Sunway Hotel, Kinabalu Motor Assembly, TATA Group of Companies(India), Jabatan Pertanian Sabah, Malaysia LNG Sdn.Bhd(Bintulu), ASEAN Bintulu Fertilizer, University Hospital, University Malaya, Unikl, Uniten,IOI Edible Oil Sandakan, Cabot (M), Deutch Bank, Skypark, HRDF, Eudeco, , ASTRO, MIMOS, Weida Integrated Industries, LF Asia Sebor(Sabah), Takahari Marketing, Diethelm Travel (Kota Kinabalu), Ulink Ascot Sdn.Bhd, Healthtronics, Institut Perkhidmatan Awam Brunei, Tong Heer Aluminium Industries Sdn Bhd, Malaysian Embassy in Vietnam, Institut Perkhidmatan Awam Brunei, Ekowood, Denshi Maruwa, Motorola, MAS, Seagate, Fuji, Motorola, Panasonic, Naza Academy, Inokom, Aicello, Teleplan, Actiforce, Vietcom Bank, NGA Hunan Resources,Kit Loong, Infineon, Eye Level, UOB bank, Maybank, Bank Rakyat, BSN, Ambank, MDEC, SWAN, SADA, Honeywell, Carsem, Light Hotel Penang, Sunway Hotel, Royal Chulan Hotel, Hotel Seri Malaysia, AirAsia, MAS, Draeger, Inteksof, Ministry of Finance Brunei, First Solar, STO Maldives, SEB Sarawak, B Braun, Panasonic, Fuji Electric, Aiecello, AUO SUNPOWER, YEE LEE Edible Oil, B Braun, ROHM-WAKO Electronics, Healthtronics, Honda, Wood Group Mustang, Golden Ecosystem, Sena Diecasting, Hanson, Hitachi Tansport, AEC, Honda Malaysia, A-Look Eyewear Sdn Bhd, Kumpulan FIMA Berhad, Meridian Inspiration Sdn Bhd, SGL Carbon Sdn Bhd, TT Dotcom Bhd, UMW Synergistic Generation Sdn Bhd, BSG Construction (Malaysia) Sdn Bhd, KUB Malaysia Berhad, Abex Medical System Sdn Bhd, Orpic Corporate Sohar Oman, Monash Universsity, Kesas, Hitachi Data Systems Sdn Bhd, Pharmaniaga Biomedical, Sarawak Forestry Corporation, The Royal Selangor Golf Club, Yayasan Peneraju Pendidikan Bumiputera, Universiti Utara Malaysia(UUM), Kuwait Finance, VADs, Mac Food, KFC, Perodua Sales Sdn.Bhd, Hasil Karya Sdn.Bhd, Tokio Marine Life Insurance Bhd and etc. She also developed a few essential modules for the government-initiated program for Graduate Housewives(HEARTS) in Malaysia.
"The trainer is dynamic and is able to control the class, participants are open to express themselves."
"I hope I can carry forth the ‘people building people’ spirit with others, just as this facilitator has done." Michael Lee, Talent Management
"The program was so awesome, and really full of important subject matter that every trainer must know, and it will take you to the next level." HR Dept, MNC
"The trainer was experienced and knowledgeable, very engaging and kept the sessions lively and relevant, and would not hesitate to recommend this program to my friends and organization."
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