Overview
Today's job market has become very competitive. As a representative of the organization, how do professionals portray and choose the most suitable candidate for a job? We understand that this is not an easy task. Hence our training program was developed to enable the participants to develop this critical skill. A couple of years ago we had excessive demand but low supply of qualified man power; today the situation is reversed.
The training is a key program as the success of an organization lies in the productivity of their manpower. While interviewing an eligible candidate or appraising a current staff, it is necessary for professionals to be well acquainted with appropriate interviewing questions. We take the participants through the process of identifying the core competencies to conducting the interview. Participants conduct mock interviews and each participant is given feedback by the trainer and the participants on his/her performance in this training.Learning Outcomes
By the end of the program, delegate would be able to:
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- write a systematic competency based JD
- understand the Selection System and how it works
- understand types of interviewing methods
- develop Behavioral Based Questions using the STAR Technique
- use probing during interview sessions
- use various types of assessment tools
- conducting a systematic well planned Interview session
- evaluate the Interview based on standard criteria
- understand the use of KYKO behavioural assessment
COURSE BENEFITS
- Participants become a professional interviewer
- Participants are able to recruit good quality candidates
- Participants will be able to incorporate various types of new techniques into the interviewing and recruitment session
- Organizations will be able to have workforce with the right attitude and good working skills
- The interviewing process can be more organized and well planned
Who Must Attend
HR professionals, recruiters, development practitioners and line managers, and anyone who would like to conduct interviews more effective
Course Details
PART 1: OVERVIEW & PRE-SELECTION
- Overview of Talent Management & Talent Pool
- Competency Based Job Description
- Understanding job expectation and needs
- Understanding competencies
- Activity 1: Mock Interview 1
PART 2: COMPETENCY BASED INTERVIEW PROCESS
- The Competency-based (Behavioral) Interview
- MDEC Competencies
- Strategic Agility
- Analytical Insight
- Impact & Influence
- Driving Excellence
- Driving Innovation & Creativity
- Self-Initiative
- Service Orientation
- Teamwork & Collaboration
- Developing Others
- Mapping MDEC Competencies with relevant Behavioural, and Situational Questions
- STAR Techniques
- Activity 2: Practical Exercise
PART 3: INTERVIEW PREPARATION
- Types of interviews
- Face to Face Interviews
- Panel Interviews
- Phone Interviews
- Digital Interviews
- Marketing Job Opportunities Sessions
- The Interview Guide
- Preparing Competency Based Evaluation Form
- Using the Guide for Effective Note Taking
- Body Language Guide
- Time Management during Interview
- Activity 3: Video & Group Discussions
PART 4: CONDUCTING THE INTERVIEW
- Do’s and Don’ts in Interviews
- Opening the Interview
- Pacing the Interview
- Building and Maintaining Rapport
- Techniques for Maintaining Candidate Self-Esteem
- Asking the Right Questions
- Collecting Details
- Follow-Up Probes
- Closing the Interview
- Activity 4: Mock Interview 2
PART 5: EVALUATING THE INTERVIEW
- KYKO Five Dimensional Integrated Model of Personality Individual Assessment
- Evaluating the Interview
- Identifying Suitable Candidate
- Determining Who Gets the Job
- Activity 5: Practical Session
PART 6: PROBING TECHNIQUES
- Uncovering Skills of Probing
- Why are you probing?
- Three things to uncover through probing
- Qualifying answers in SMART format
- Acticity 6: Mock Interview 3
Methodology
- Stimulating Lecture
- Dynamic Group discussions
- Reflection on current problems
- Mock interview sessions
Practical Sessions
Course Leader
MALAR is a PSMB Certified Trainer and a Business Coach with over 17 years of training experience. Malar holds a Bachelor of Arts, majoring in Anthropology & Sociology from National University of Malaysia (UKM), a Master’s in Business Administration at University Utara Malaysia (UUM). She is currently pursuing Doctorate in Business Administration at UUM. She is also a member of Malaysian Association of Training Providers(MATPRO), Certified Practitioner of Neuro-Linguistic Programming(ABNLP), Certified KPI Professional & Practioner (KPI Institute), Certified Sujok Acupressure Therapist AND PSMB Approved Mentor for SMEs (FIRE Programme).
Malar has held prominent position in various MNCs in Malaysia as a Senior Production Executive, Training Executive, Quality Control Executive and Head of HR and Training Department. She has also developed vast experience in the full spectrum of Train The Trainer, Strategic Performance Management, Strategic Thinking & Planning, Quality Control, Scenario Planning, Talent Management, Balance Scorecard, HRM, Employment Act, IR, Domestic Inquiry, Organizational Behaviour, Performance Appraisal, TNA, Performance Improvement Planning(PIP), KPI Indicators, Transformational Leadership, Strategic Leadership, Problem Solving & Decision Making, Critical Thinking, Making Innovation Happen, Recruitment and Behavioural Interviewing Skills, Behavioral Event Interviewing Skills(BEI), Customer Service, Change Management, Public Speaking & Presentation, Communication, Presentation Skills, Team Building, Marketing, Purchasing & Negotiation Skills, Business English & Business Writing, Leveraging The Generation Gap, Competitive Intelligence, Competency Based Behavioral Interviewing Skills and Competency Based Supervisory Skills. She also actively undertakes consultation work and projects relating to Customer Service Framework, Implementation of KPI, Organization Goal, Vision and Mission setting, Company Profiling, Leadership profiling, Job analysis, Gap analysis and etc. Malar has personally coached and trained employees from Asian countries such as Singapore, India, Thailand, Vietnam, Laos, Myanmar, Brunei, Maldives, Mauritius, Cambodia, Middle East(Oman) and Indonesia.
Some of Malar’s notable clients for Public and In-House programmes are Boustead Petroleum Marketing Sdh.Bhd, GITN Sdn Bhd, Maxcare Success Sdn Bhd, Power & Motion Control Sdn Bhd, Terminal Bersama Sdn.Bhd, Flowco(M) Sdn.Bhd, Petronas Chemicals MTBE Sdn.Bhd, Weida(M) Bhd, God Coin Sarawak, Sri Datai Construction, Cahaya Mata Sarawak Mgt Services, Datasonic Technologies Sdn Bhd, Kesas Sdn Bhd, Malaysian Diagnostics Corporation Sdn.Bhd, Langkawi Cruise Sdn.Bhd, Star Cruises Shipping Agency (M) Sdn.Bhd, Ibiden Electronics Malaysia Sdn.Bhd, Tiger Oilfield Services, Labuan Liberty Port Management, Idaman Pharma Manufacturing Sdn.Bhd, Limocab(M) Sdn Bhd, Total Dynamic Engineering Sdn.Bhd, Central Force Sdn.Bhd, Pac Lease Berhad, BH Reality Sdn.Bhd, Big Tree Outdoor Sdn.Bhd, Datasonics Smart Solutions Sdn.Bhd, KPJ Selangor Specialist Hospital, Petronas ICT Sdn.Bhd, Southcorp Capital Sdn.Bhd, Foxboro (M) Sdn.Bhd, TNB Janamanjung SDn.Bhd, Jobstreet.com Shared Services Sdn Bhd, HSC Medical (KL) Sdn Bhd, Bollore Logistics Malaysia Sdn.Bhd, Sabah Tourism Board, Redtone Telecommunications Sdn.Bhd, UPECA Aerotech Sdn.Bhd, KUB Malaysia Berhad, Maju Holdings Sdn.Bhd, Petronas Chemicals Ethylenne Sdn.Bhd, Malaysian Electronic Payment System Sdn.Bhd, Adient Automotive Seating (M) Sdn.Bhd, Bemis Asia Pacific Sdn.Bhd, Dong Energy IT Malaysia Sdn.Bhd, Ryco Hydraulics Sdn.Bhd, Salcon Engineering Berhad, Flexible Ducting (M) Sdn.Bhd, Wear Safe (M) Sdn.Bhd, Siegwerk Malaysia Sdn.Bhd, Kemaman Bitumen Company Sdn.Bhd, One Medicare Sdn.Bhd, Delphi Packard Electric (M) Sdn.Bhd, Canon Marketing (M) Sdn.Bhd, Federation of Investment Managers Malaysia, Spirit AeroSystems Malaysia Sdn.Bhd, Motorola Solutions Malaysia Sdn.Bhd, Reltech Ventures Sd.Bhd, Port Klang Free Zone Sdn.Bhd, LSEG Malaysia Sdn.Bhd, Mattel Global Shared Services Sdn.Bhd, Integrated Logistics Solutions Sdn.Bhd, Sophic Automation Sdn.Bhd, Mattel (M) Sdn.Bhd, Boustead Petroleum Marketing Sdn.Bhd, Reserve Bank of India, Affin Bank Berhad, Bank Islam, Bank Rakyat, BSN, Puncak Niaga(M)Sdn.Bhd, MRCB, Semasa Sentral Sdn Bhd, PNS, PNB, PUNB, Perkeso, Pbk Logistics Sdn.Bhd, Sabasun Hyperruncit, Merdeka Palace Hotel, Sipadan Beach Resort, Penang Adventist Hospital, Sabah Medical Centre, Columbia Asia Hospital, KPJ Hospital, Mawar Renal Medical Centre, TNB, JKR, Carigali Petronas, CMS Cement Sdn Bhd, Mimos, CCM Berhad, MIDF, Optimal Consultant Partnership Sdn.Bhd, Ansel Sdn.Bhd, Sunway Hotel, Kinabalu Motor Assembly, TATA Group of Companies(India), Jabatan Pertanian Sabah, Malaysia LNG Sdn.Bhd(Bintulu), Asean Bintulu Fertilizer, University Hospital, University Malaya, Unikl, Uniten ,IOI Edible Oil Sandakan, Cabot (M), Deutch Bank, Skypark, HRDF, Eudeco, , ASTRO, MIMOS, Weida Integrated Industries, LF Asia Sebor(Sabah), Takahari Marketing, Diethelm Travel (Kota Kinabalu), Ulink Ascot Sdn.Bhd, Healthtronics, Institut Perkhidmatan Awam Brunei, Tong Heer Aluminium Industries Sdn Bhd, Malaysian Embassy in Vietnam, Institut Perkhidmatan Awam Brunei, Ekowood, Denshi Maruwa, Motorola, MAS, Seagate, Fuji, Motorola, Panasonic, Naza Academy, Inokom, Aicello, Teleplan, Actiforce, Vietcom Bank, NGA Hunan Resources,Kit Loong, Infineon, Eye Level, UOB bank, Maybank, Bank Rakyat, BSN, Ambank, MDEC, SWAN, SADA, Honeywell, Carsem, Light Hotel Penang, Sunway Hotel, Royal Chulan Hotel, Hotel Seri Malaysia, AirAsia, MAS, Draeger, Inteksof, Ministry of Finance Brunei, First Solar, STO Maldives, SEB Sarawak, B Braun, Panasonic, Fuji Electric, Aiecello, AUO SUNPOWER, YEE LEE Edible Oil, B Braun, ROHM-WAKO Electronics, Healthtronics, Honda, Wood Group Mustang, Golden Ecosystem, Sena Diecasting, Hanson, Hitachi Tansport, AEC, Honda Malaysia, A-Look Eyewear Sdn Bhd, Kumpulan FIMA Berhad, Meridian Inspiration Sdn Bhd, SGL Carbon Sdn Bhd, TT Dotcom Bhd, UMW Synergistic Generation Sdn Bhd, BSG Construction (Malaysia) Sdn Bhd, KUB Malaysia Berhad, Abex Medical System Sdn Bhd, Orpic Corporate Sohar Oman, Monash Universsity, Kesas, Hitachi Data Systems Sdn Bhd, Pharmaniaga Biomedical, Sarawak Forestry Corporation, The Royal Selangor Golf Club, Yayasan Peneraju Pendidikan Bumiputera, Universiti Utara Malaysia(UUM), Kuwait Finance, VADs, Mac Food, KFC, Perodua Sales Sdn.Bhd, Hasil Karya Sdn.Bhd, Tokio Marine Life Insurance Bhd and etc. She also developed few essential module for the government initiated programme for Graduate Housewives(HEARTS) in Malaysia.Testimonies
"The trainer is dynamic and is able to control the class, participants are open to express themselves."
"I hope I can carry forth the ‘people building people’ spirit with others, just as this facilitator has done." Michael Lee, Talent Management
"The program was so awesome, and really full of important subject matter that every trainer must know, and it will take you to the next level." HR Dept, MNC
"The trainer was experienced and knowledgeable, very engaging and kept the sessions lively and relevant, and would not hesitate to recommend this program to my friends and organization."
Investment
| Normal Fee |
| Sign up 1 pax |
| Pay 1 day(s) before course starts |
| MYR 2,790.00 |
| USD 820.00 |
| Early Bird |
| Sign up 1 pax |
| Pay 14 day(s) before course starts |
| MYR 2,090.00 |
| USD 610.00 |
| Group Fee |
| Sign up 3 pax or more |
| Pay 14 day(s) before course starts |
| MYR 1,990.00 |
| USD 580.00 |
Payment mode:
1. ONLINE PAYMENT by Credit card: You can opt to register and pay online with our latest payment integration system through our website.
2.Telegraphic Transfer- You can also opt to use GIRO or telegraphic transfer of payment via international banks.
