• Do you want to feel confident writing reports, proposals and emails ?
• Do you sometimes stare at the blank page wondering how to churn out a great report that fits the management's requirements?
• Do you want to brush up your grammar to ensure that your emails and reports are error free?

If your answer is a resounding 'YES', then join this program and to starting writing confidently.

How you write and what you write can greatly influence and motivate your target audience. The power of your effective writing skills contributes significantly to organisational productivity, efficiency and profitability in today’s rapidly changing business world.

Meet the challenge of writing business correspondence. This Email and Report Writing skills course teaches skills you need to write and edit all types of business related documents and win the confidence of your superior, colleagues and customers.

This course will provide you with the high level skills necessary to communicate more effectively with your audience. Gain a competitive advantage and develop your ability to write more persuasive and reader-focused documents.

• Easily organize and structure emails and reports clearly
• Confidently write using appropriate style and tone
• Effectively write emails with impact and get quicker responses
• Clearly understand the art of business writing and how to produce results with the power of 'words'
• Conveniently learn to save time through proven tricks of the trade
• Quickly master the principles of good grammar and punctuation

This course is designed help you develop business writing skills to increase your efficiency in managing written work. 

It is especially suitable for administrative managers, executives and senior managers who would like to enhance their professional writing skills for business.

DAY 1
MODULE 1: LATEST BUSINESS WRITING FORMAT & TRENDS THAT YOU SHOULD KNOW
Adopting the ABC of Business Letters - Active, Brief & Concise
Adopting latest business writing format –Fully Blocked Style - Layout
Structuring A Business Letter – 4 Step Plan
The importance of a good subject line
Should you write lengthily?

MODULE 2: UNDERSTANDING INTENTIONS AND EXPECTATIONS
Why are you writing?
What are you trying to get your reader to do after reading your message?

Type of Writing:
a) Asking for something (Enquiries & replies)
b) Chasing for something (Collection letters & Urgent Report Needed)
c) Complaint & Reply to Complaints
d) Rejecting requests & Handling Criticism

MODULE 3: MASTERING GRAMMAR FOR WRITING
Verbs (Tenses) Past vs Perfect Tenses and when to use them correctly
Passive & Active Voice
Subject Verb Agreement & how to spot mistakes
Common Errors in Grammar to Avoid
Major problems in sentence structures that you didn't realise (e.g. non-parallel sentences, run-on sentences, sentence fragments, misplaced modifier and etc)
Business Vocabulary that help you convince and persuade readers

MODULE 4: GETTING RID OF OLD-FASHIONED AND WRONGLY USED LANGUAGE BY USING SIMPLE, CLEAR AND CONCISE LANGUAGE
Revisit the common old-fashioned expressions in your emails & rewrite in plain simple English
Go straight to the point to cut reading time
Use compelling words to excite readers
Use active verbs instead of passive verbs to create momentum

DAY 2
MODULE 5: CHOOSING THE RIGHT TONE THAT PRODUCES THE INTENDED RESULTS
How can I make sure my messages have the appropriate tone?
Right Tone – examples of confident, courteous, and sincere tone
Writing to Superior
Writing to subordinates
Writing to Peers
Writing to Customers

MODULE 6: EMAIL ETIQUETTE
Confidentiality
Forwarding emails
Courtesy copies and blind courtesy copies
Attachments

MODULE 7: AVOIDING COMMON EMAIL ERRORS
Sending an unfinished email
Forgetting to attach files
Attaching the wrong files

MODULE 8: FORMAT YOUR EMAIL TO BE EASILY UNDERSTOOD 
Suggested font types and sizes
Font colours
How to highlight important words
Punctuation
The visual impact
o Numbering
o Bullets

MODULE 9: EDITING & REFINING FOR CLARITY
Spot the mistakes in tone
Check for appropriate content & message
Proofread grammar, sentence structure, spelling, vocabulary and layout
Is your written message concise and precise?

Interactive presentation, sample good reports and emails and lots of practical exercises

JONATHAN CHAN
Post-Grad Dip in Mgmt Studies (London)
BSc (Hons) Electrical &Electronic Engineering, Imperial College, London

Jon comes with 30 years of corporate experience; 25 years in management and leadership.  Prior to training full time, Jon was the Chief Executive Officer of a company and a Director of a Fab 4 Global Consulting Firm.

Jon was with Price Waterhouse as their Senior Manager Training, Asia Pacific in 1993-1995. During this tenure, he is a certified Price Waterhouse Trainer (England). He also holds the certified Malaysian HRDF trainer license (TTT/6151). He has worked and trained experience in the Asia Pacific region; Singapore, Hong Kong, India, Thailand, Malaysia, Macau and the Philippines. He has also conducted trainings in the US on a 3-week Computers in our Practice residential course twice.  

Jon is well-experienced to train all levels from the C suites to the budding executives.
Due to his substantial work experience, he is happy to share his up and downs, failures and success with no bars held back. Tap on his experience to help you
transform his participants into wiser leaders.

Jon has an excellent command of English & Malay and present impeccably. He presented at public seminars organized by Asia Business Conferences, AIC Regional Conferences and the KPMG Seminar Series.  He was a discussion leader for an Asia Business CEO summit and was a keynote speaker in a conference organized by Microsoft, Intel and Hewlett Packard. He has also authored regional magazines-CEO IT, Singapore Financial Post, The Smart Investor and The Executive. He also conducts many English and communication skills courses.

Jon has trained an endless list of clients from firms like LBS Bina Group, Wah Seong, Success Electronics & Transformer Manufacturer, Affin Bank, Bank Islam and iCIMB.

His other clients include Mighty White Bakery, the Food Purveyor, IBM Global Development Centre (GDC), Dell GDC, Airbus Customer Services, Frencken Mechatronics, Infineon Tech, Kimberly Clark, Yara International, Sony SCSM, Telekom Malaysia R&D, Universities (Marlborough, Monash, Newcastle University of Medicine, Xiamen), Cheng Hua Engineering Works, ESRI Malaysia, ePay (M) and etc.

His portfolio of courses include:

Leadership: Innovation & Creativity; Develop the leader in you; 360 degrees People Management; How Excellent Leaders Lead; Transform Managers into Leaders, Sizzling Presentation skills; Emotional Quotient.

Management: For newly promoted Managers; Leadership skills for Managers; Creating positive change; Supervisory skills for executives; Time management; Project Management

English: English Series – Basic (8 days), Intermediate (6 days); Enhance your English (2 days)

Others: Assertive communication; Analytical thinking & problem solving; Business Communication