As artificial intelligence increases in importance in the workplace, it becomes ever more important to ensure that your employees are using it correctly and effectively. Mistakes made through incorrect use of ChatGPT and similar applications can be costly and embarrassing.

This course provides participants with the skillset to use ChatGPT to take their writing to another level, and learn valuable writing skills along the way.

This one-day workshop is divided into three parts. First, participants get to understand how ChatGPT works and its limitations. Next, they learn the essentials of good writing. Finally, they put the theory to work in an extended workshop where they will have hands-on experience of writing with ChatGPT.

By the end of the training, participants will be able to: 

• Understand how ChatGPT works and its limitations and uses
• Recognise and apply the correct tone and language in business writing
• Write a range of business emails with the assistance of ChatGPT
• Write or complete a report with the assistance of ChatGPT
• Write or complete a proposal with the assistance of ChatGPT
• Use ChatGPT as a language/editing tool
• Summarise information with the assistance of ChatGPT

Employees who write emails or other forms of business writing and who wish to use ChatGPT to enhance their writing.

Participants should bring a laptop and should also register a free account with ChatGPT before the training.

Module 1: AI and ChatGPT Basics

How does ChatGPT work? What can you do with it?
What is AI? Is it actually intelligent?

Limitations and misconceptions of ChatGPT

Common mistakes people make with ChatGPT

Module 2: Essentials of Good Writing

Recognising a modern style of writing

Structuring an email effectively

Tone of different types of writing

Using strong and positive language

Using action-oriented language

Module 3: Workshop Part 1

Using ChatGPT to write an email asking for information/quotation

Using ChatGPT to write an email provided information/quotation

Using ChatGPT to negotiate via email

Using ChatGPT to write an email of complaint

Using ChatGPT to write an email of apology

Module 4: Workshop Part 2

Using ChatGPT to complete a short report

Using ChatGPT to complete a short proposal

Module 5: Workshop Part 3

Using ChatGPT to review, enhance or correct existing text

Using ChatGPT as tool to improve your English

Using ChatGPT to summarise information

The basic methodology for this course is “learning by doing”. By first understanding the theory and then undergoing practice writing with feedback and guidance, participants will build a strong skillset for writing with ChatGPT.