Overview
In the business world, responding and communicating calmly in highly charged situations requires skills and attitudes that can be learned and mastered.
In this highly experiential and interactive Anger Management @ Managing Emotion, Conflict and Change workshop, you will learn to become receptive to your own emotional hot buttons and manage emotions, reactions and defensive behaviours better.
In managing change, cultivating deep listening skills means you will be able to defuse strong emotions and learn to communicated in a way that support change.
Our experienced NLP trained trainers in the fields of emotional intelligence, conflict resolution and motivational interviewing will engage you to think differently about disputes, differences of opinion and your reactions to them.
About Managing Anger and Highly Charged Situations
Anger is a normal, healthy emotion but can quickly become unhealthy and detrimental if not understood and controlled. With this Anger Management designed by iTrainingExpert helps you hands-on on managing ones anger becomes easier and leads to less stress and improved personal and work relationships.
If nothing on this earth is certain, except death and taxes, then why do we are we still affected by 'anger' in all forms in our lives?
No doubt, there's benefits of having highly strung-emotions at times, but if 'anger' is constantly pounding you like a predator chasing its prey mercilessly, it can be an incredibly damaging force; costing us their jobs, personal relationships, and even their lives when it gets out of hand. However, since everyone experiences anger, it is important to have constructive approaches to manage it effectively.
Learning Outcomes
By the end of the Managing Emotions workshop, delegates will learn to:
- understand themselves and emotions better
- discover the root cause of anger and be aware of the triggers for negative emotions
- realise that the negative emotion is just a manageable 'temporary state'
- manage anger and other negative emotions before they go uncontrollable
- control the situation or people who are experiencing 'anger'
- maintain calm and contain professional service with unreasonable customers
- deal with self-inflicted anger
- flush and get rid of the toxic emotions bottled up in our bodies
- relax and react differently to cope with anger when it arises in future
Who Must Attend
This course is suitable for people whose work involve a lot of communication with others.
Course Details
Module 1: Communication Skills; Angry people are often unable to communicate well because of the flare up emotions
- Using Verbal and Body Language to deescalate the feelings of anger and rage.
- Reframing content and context that enable us to control our angry feelings and blood pressure.
Module 2:Becoming Curious; Irritated people often lose their sound judgment and turn condemning
- Distinguishing curiosity vs judgment/anger
- Face to face with “bad-name calling” abuse
- See “negative grouping” in a different light
- Discover “Assumptions are illusions,”
- Replace “I know what you’re feeling-thinking” with Meta-questions where “The answers lie in the Questions."
Module 3: Heart over Head; Generating New Behaviour
- Looking through the glass - emotions vs logical thinking
- Why our behaviour produces the very opposite outcome we desire
- The power of subconscious mind and how you can change your reactions in an instant second
- Look for a match desired outcome with actual outcome.
Module 4: Digging the Roots of The Negative Feelings; Angry people are often unaware of their feelings underneath their anger
- Searching for the first event that instigate your anger
- Disassociate yourself from respond to 'anger'
- React in ways that deescalate our anger
Module 5: Consequences of Anger; For those are highly strung can destroy a village rather than build it up
- Assessing 'anger' as neutral
- Checking our anger thermometer - expressing anger that either escalates or deescalates our anger.
- Use solid and simple anger management tools to move into the deeper aspects of anger
- Using this emotion to building relationship rather than destroy them
- Empower Yourself through Transformative Anger
Module 6: Freedom from the Need to Control ; Angry people are often obsessed with a need to control the outcome
- How to loosen the grip of the 'problems' or 'conflicts'
- Managing your "expectation to results" and “attachment to outcome” in solving personal conflict in life.
- Let go of "outcome" without compromising one’s integrity, values or performance
- Liberate from the bondage of 'ego' and 'control freak'
- Free yourself from negative emotions that affects your health and experience better relationships with others
Methodology
This is an experiential training which integrates learning through videos, role plays, presentations, activities, business games, case studies, presentations, group discussions and reflection.
Course Leader
DANIEL.W
Member of Malaysian Institute of Management
Certified Professional Trainer, MIM
MBA (General) University of Hull, UK
Council of Engineering Institutions (UK) Part I & II
Associate Member of Institute of Electrical Engineers, UK
Graduate Member of Institute of Engineers, Malaysia
ISO Standardization Internal Auditor
NLP Master Trainer Certification, NFNLP US
Certified Master Conversational Hypnotherapist, IAPCH U
Certified Specialist in Neuro-Hypnotic Repatterning, SNLP US
Member of Malaysian Institute of Management
Certified Professional Trainer, MIM
MBA (General) University of Hull, UK
Council of Engineering Institutions (UK) Part I & II
Associate Member of Institute of Electrical Engineers, UK
Graduate Member of Institute of Engineers, Malaysia
ISO Standardization Internal Auditor
NLP Master Trainer Certification, NFNLP US
Certified Master Conversational Hypnotherapist, IAPCH U
Certified Specialist in Neuro-Hypnotic Repatterning, SNLP US
Daniel is an International Master NLP Trainer who comes with more than 30 years experience in the corporate world; out of which, 19 years has been spent on coaching and training: on Communication & Interpersonal Skills, Coaching & Negotiation skills, Sales, Management & Leadership Skills, Course Consulting, Neuro-Linguistic Programming (NLP) and Sub-conscious learning skills. And in the process, continually coaching and motivating all his the coaches, mentees, staff and associates to learn, grow and expand their personal paradigms and horizons.
He also has extensive marketing and sales experience; from selling single course programs to education franchise businesses; as well as single pieces of equipment right-up to multi-million US dollar projects for more than 15 years. In his last major corporate appointment as General Manager of GEC (UK), Mahkota Technologies, he was in-charge of both local and regional sales for his Division. In his tenure, he managed over 15 different products and systems, successfully securing an annual turnover of RM60 million, for both the domestic and regional markets.
Trained under Dr Richard Bandler, Daniel is a Certified Master NLP Trainer of the National Federation of Neuro-Linguistic Psychology, USA. He is also a Certified Master Conversational Hypnotherapist of the International Association of Professional Conversational Hypnotherapist, USA.
He specializes in coaching CEOs, senior managers and entrepreneurs in highly sought-after skills in areas of people management, creative and innovative skills in leading organizations. His passions are in the study and application of the latest psychologies, mental tools and techniques in reading and handling people; especially in areas of Effective Communication and Negotiation skills, Management and Leadership Skills and Sales, applying Neuro-linguistic Programming and Subconscious Learning to accelerate adult learning.
He recognizes the great potential within each individual and he believes in making a difference in one’s learning through his personalised, demonstrative, practical and dynamic approach in effective trainings. He makes every training experience enjoyable and valuable. His passion for training stems from his innate desire to empower all those individuals who are keen to seek knowledge, wisdom and self improvement; so that they can be the person they need to be to have what they want.
To contact Mr Daniel for any speaking, training and consultancy engagements, please contact us at +603 8074 9056 | Mobile +6012 6869 628 | or email: info@iTrainingExpert.com
To contact Mr Daniel for any speaking, training and consultancy engagements, please contact us at +603 8074 9056 | Mobile +6012 6869 628 | or email: info@iTrainingExpert.com
Or
We have a faculty of specialist and can cater to your organisation's different levels and specific needs.
For training and advisory services, feel free to contact us at info@itrainingexpert.com or call us at +603 8082 3707 | +603 8074 9056 | +6012 6869 628 | +6018 2175 123
Testimonies
"Thank you for being utterly committed and WONDERFUL coach enourmously LOVE your spirit!"- Horina Yusof
"You are such an INSPIRATIONAL motivator, and you are so LOVELY to be with! Thank you for the moment of truth!" - Nor Shidah
"Thanks for being a patient Sifu. Your caring thoughts in "opening" the mind and "leading to the right path is absolutely awesome!" - Ahmad Fakhri
"Thank you for your time for being here with me and for putting in so much of yourself to help me understand how I could become an even better person" - Jamilah Samian
“The trainer is so willing to share. I especially loved –People see your behavior, not your intention! I would highly recommend this training to everyone for better working environment, happier staff and better results.” Senior Project Manager, DHL Asia Pacific IT Services
“ Forgiveness and let go of burdens” - Nurul Izzah – Sunway Lagoon
“I discovered ME! I see a reason in things I do.” – Aishvarya L, - Malaysia Program Manager – Upper Iowa University, Malaysia.
Investment
| Normal Fee |
| Sign up 1 pax |
| Pay before course starts |
| MYR 2,990.00 |
| USD 890.00 |
| Early Bird |
| Sign up 1 pax |
| Pay 14 day(s) before course starts |
| MYR 2,590.00 |
| USD 760.00 |
| Group Fee |
| Sign up 3 pax or more |
| Pay 14 day(s) before course starts |
| MYR 2,490.00 |
| USD 730.00 |
Upon successful completion of this program, you will receive Certificate of Achievement.
Payment mode:
1. Online Payment by Credit card: You can opt to register and pay online with our latest payment integration system through our website.
2. Bank Transfer- You can also opt to use GIRO or telegraphic transfer of payment via international banks.
3. HRD Corp Claimable Courses Skim Bantuan Latihan Khas - Applicable to Malaysian Employer Only
