Coaching and mentoring training has become the most essentials skills that a leader must have!.

As a team leader, the more skilled you are at sharing your experience, expertise and insights through coaching and mentoring, the easier it is to build a positive learning and sharing culture at your workshop.

This will attract and keep quality people within your organisation in a great team environment.

This exclusively designed COACHING AND MENTORING SKILLS course to develop the role of managers (team leaders) as coaches, mentors, counselors and effective motivators.

This training goes beyond traditional management skills to teach team leaders to tap the potential, wisdom and rich experience which resides in every workforce and, likewise, to ensure that team members are receiving the full benefit of their leader's insight and experience. The techniques of coaching and mentoring provide the emotional nourishment and energy needed to transform team members and carry forward the best traditions the company.

An entire value system is communicated throughout an organization by those who mentor others. This is the same way values and ethics are shared in a family - by work and deed.

Mentoring is an effective vehicle for driving your strategy and gaining a competitive edge. Join us now in the next upcoming Coaching and Mentoring Skills workshop as it will truly empower you with the skills, knowledge and attitudes to motivate and develop others in an upbeat and constructive way.

Immediate BENEFITS of the course:
By applying effective coaching and mentoring techniques in your business, you can:

• increase individual, team, and organisation's performance
• increase work productivity and efficiency
• increase employee retention
• foster and develop talents
• encourage 'successes'
• redirect talents to the right path
• repair sore relationships at work
• change attitudes
• boost morale
• inculcate loyalty

By the end of the Coaching & Mentoring course, you will be able to:

• Define what is coaching and mentoring
• Explain the leader’s role in the coaching and mentoring  process
• Use the TIIPS coaching model to conduct successful coaching conversations
• Diagnose development level of a coachee based on the goal or task
• Identify the needs of each development needs
• Match different leadership styles to development needs of the coachee
• Prepare and mentor effectively

This Coaching and Mentoring skills course is aimed at:

• managers
• team leaders
• anyone who manages personnel or who contributes to an individual’s capability development in the workplace.

2 DAYS (9 am - 5pm)
Module 1: Fundamental of Coaching and Mentoring

• Realize the critical need for coach and mentor in an organization
• Understand the relationship and difference between coaching and mentoring
• Identify common coaching challenges
• Understand when and what to coach
• Examples of coaching opportunities
• Creating leverage through coaching

Module 2: Developing a coaching mindset

• Four levels of awareness for coach

-Know your Thought, Purpose, Values and Emotion

• Creating coaching culture

Module 3: Establishing a Climate of Trust, Credibility, and Rapport for Mentoring

• Inculcate mental framework for communicating interest and desire to be a coach and mentor
• Develop critical listening skills for attaining another person's perspective/point-of-view
• Establish rapport or communication strategy for creating a "privileged relationship”

Module 4 : Leading meaningful Coaching conversation:

• Coaching preparation
• TIIPS Coaching Framework to guide the coachee
• Define Topic
• Inquiry
• Establish Impact
• Commitment Plan of actions
• Support and Follow up

Role play

Module 5: Handling excuses and resistance

• Excuses and resistance is expected
• Two types of excuses/ resistance
• Steps in managing different types of excuses /resistance

Special modules for Sales leaders

Module 6: Coaching Sales Process

• Analyse what to coach to increase closing rate
• Leverage on field coaching opportunities
• Before – During- After field work coaching

Module 7: Mentoring Methods

• The role of mentor and mentee
• Four Phases in Mentoring
• Starting a mentoring relationship
• Building a mentoring relationship
• Maintaining effective relationship
• Mentoring Plan of actions

Module 8:Understand situational leadership

• Definition of leadership
• Is there only one best leadership style?
• Achieve ‘successes and ‘effectiveness’ in leading a team

Module 9:Diagnosing the development level of the Coachee

• Understand the various development levels of an individual based on the specific goals and tasks
• Identify the characteristic and needs of each development level

Module 10:Matching the leadership style

• Understand the differences between Directive behavior and Supportive behavior
• Four types of leadership styles : Directing, Coaching, Supporting and Delegating
• Matching leadership styles to development needs

Module 11: Action Plan - Putting It All Together

Integrates learning through role plays, presentations, activities, case studies, presentations, group discussions and reflection. 

DANIEL WONG
Member of Malaysian Institute of Management
Certified Professional Trainer, MIM
MBA (General) University of Hull, UK
Council of Engineering Institutions (UK) Part I & II
Associate Member of Institute of Electrical Engineers, UK
Graduate Member of Institute of Engineers, Malaysia
ISO Standardization Internal Auditor
NLP Master Trainer Certification, NFNLP US
Certified Master Conversational Hypnotherapist, IAPCH U
Certified Specialist in Neuro-Hypnotic Repatterning, SNLP US

Daniel is an International Master NLP Trainer who comes with more than 30 years experience in the corporate world; out of which, 19 years has been spent on coaching and training: on Communication & Interpersonal Skills, Coaching & Negotiation skills, Sales, Management & Leadership Skills, Course Consulting, Neuro-Linguistic Programming (NLP) and Sub-conscious learning skills. And in the process, continually coaching and motivating all his the coaches, mentees, staff and associates to learn, grow and expand their personal paradigms and horizons.

He also has extensive marketing and sales experience; from selling single course programs to education franchise businesses; as well as single pieces of equipment right-up to multi-million US dollar projects for more than 15 years. In his last major corporate appointment as General Manager of GEC (UK), Mahkota Technologies, he was in-charge of both local and regional sales for his Division. In his tenure, he managed over 15 different products and systems, successfully securing an annual turnover of RM60 million, for both the domestic and regional markets.

Trained under Dr Richard Bandler, Daniel is a Certified Master NLP Trainer of the National Federation of Neuro-Linguistic Psychology, USA. He is also a Certified Master Conversational Hypnotherapist of the International Association of Professional Conversational Hypnotherapist, USA.

He specializes in coaching CEOs, senior managers and entrepreneurs in highly sought-after skills in areas of people management, creative and innovative skills in leading organizations. His passions are in the study and application of the latest psychologies, mental tools and techniques in reading and handling people; especially in areas of Effective Communication and Negotiation skills, Management and Leadership Skills and Sales, applying Neuro-linguistic Programming and Subconscious Learning to accelerate adult learning. 

He recognizes the great potential within each individual and he believes in making a difference in one’s learning through his personalised, demonstrative, practical and dynamic approach in effective trainings. He makes every training experience enjoyable and valuable.  His passion for training stems from his innate desire to empower all those individuals who are keen to seek knowledge, wisdom and self improvement; so that they can be the person they need to be to have what they want.

To contact Mr Daniel for any speaking, training and consultancy engagements, please contact us at +603 8074 9056 | Mobile +6012 6869  628 | or email: info@iTrainingExpert.com

OR

DR MALAR

DR MALAR is a PSMB Certified Trainer and a Business Coach with over 17 years of training experience. Malar holds a Bachelor of Arts, majoring in Anthropology & Sociology from National University of Malaysia (UKM), a Master’s in Business Administration at University Utara Malaysia (UUM). She is currently pursuing Doctorate in Business Administration at UUM. She is also a member of Malaysian Association of Training Providers(MATPRO), Certified Practitioner of Neuro-Linguistic Programming(ABNLP), Certified KPI Professional & Practioner (KPI Institute), Certified Sujok Acupressure Therapist AND PSMB Approved Mentor for SMEs (FIRE Programme).

For training and advisory services, feel free to contact us at info@itrainingexpert.com or call us at +603 8082 3707 | +603 8074 9056 | +6012 6869 628 | +6018 2175 123

"The trainer knows the subject matter well and the training was very good." Mona Abdullah, Facilities Manager, Hitachi Rail STS Sdn Bhd.

"Before the course, I feel that coaching is just a matter of getting someone to be able to do a job assign to them. During the course, I realise that there is a specific structure and strategy to coach and also to correct undesirable behaviours. After attending the Coaching and Mentoring course, I feel that I understand better how to coach people in a more efficient way. The trainer is full of experience. Thanks so much." Noriah Jaafar, Engineer, Hitachi Rail STS Sdn Bhd.

"Trainer was very good at getting the attention of the participants and has a wealth of knowledge" Imran Sidiq, Commissioning Manager.