Coaching and mentoring training has become the most essentials skills that a leader must have!.

As a team leader, the more skilled you are at sharing your experience, expertise and insights through coaching and mentoring, the easier it is to build a positive learning and sharing culture at your workshop.

This will attract and keep quality people within your organisation in a great team environment.

This exclusively designed COACHING AND MENTORING SKILLS course to develop the role of managers (team leaders) as coaches, mentors, counselors and effective motivators.

This training goes beyond traditional management skills to teach team leaders to tap the potential, wisdom and rich experience which resides in every workforce and, likewise, to ensure that team members are receiving the full benefit of their leader's insight and experience. The techniques of coaching and mentoring provide the emotional nourishment and energy needed to transform team members and carry forward the best traditions the company.

An entire value system is communicated throughout an organization by those who mentor others. This is the same way values and ethics are shared in a family - by work and deed.

Mentoring is an effective vehicle for driving your strategy and gaining a competitive edge. Join us now in the next upcoming Coaching and Mentoring Skills workshop as it will truly empower you with the skills, knowledge and attitudes to motivate and develop others in an upbeat and constructive way.

Immediate BENEFITS of the course:
By applying effective coaching and mentoring techniques in your business, you can:

• increase individual, team, and organisation's performance
• increase work productivity and efficiency
• increase employee retention
• foster and develop talents
• encourage 'successes'
• redirect talents to the right path
• repair sore relationships at work
• change attitudes
• boost morale
• inculcate loyalty

By the end of the Coaching & Mentoring course, you will be able to:

• Define what is coaching and mentoring
• Explain the leader’s role in the coaching and mentoring  process
• Use the TIIPS coaching model to conduct successful coaching conversations
• Diagnose development level of a coachee based on the goal or task
• Identify the needs of each development needs
• Match different leadership styles to development needs of the coachee
• Prepare and mentor effectively

This Coaching and Mentoring skills course is aimed at:

• managers
• team leaders
• anyone who manages personnel or who contributes to an individual’s capability development in the workplace.

2 DAYS

Module 1: Fundamental of Coaching and Mentoring

• Realize the critical need for coach and mentor in an organization
• Understand the relationship and difference between coaching and mentoring
• Identify common coaching challenges
• Understand when and what to coach
• Examples of coaching opportunities
• Creating leverage through coaching

Module 2: Developing a coaching mindset

• Four levels of awareness for coach

-Know your Thought, Purpose, Values and Emotion

• Creating coaching culture

Module 3: Establishing a Climate of Trust, Credibility, and Rapport for Mentoring

• Inculcate mental framework for communicating interest and desire to be a coach and mentor
• Develop critical listening skills for attaining another person's perspective/point-of-view
• Establish rapport or communication strategy for creating a "privileged relationship”

Module 4 : Leading meaningful Coaching conversation:

• Coaching preparation
• TIIPS Coaching Framework to guide the coachee
• Define Topic
• Inquiry
• Establish Impact
• Commitment Plan of actions
• Support and Follow up

Role play

Module 5: Handling excuses and resistance

• Excuses and resistance is expected
• Two types of excuses/ resistance
• Steps in managing different types of excuses /resistance

Special modules for Sales leaders

Module 6: Coaching Sales Process

• Analyse what to coach to increase closing rate
• Leverage on field coaching opportunities
• Before – During- After field work coaching

Module 7: Mentoring Methods

• The role of mentor and mentee
• Four Phases in Mentoring
• Starting a mentoring relationship
• Building a mentoring relationship
• Maintaining effective relationship
• Mentoring Plan of actions

Module 8:Understand situational leadership

• Definition of leadership
• Is there only one best leadership style?
• Achieve ‘successes and ‘effectiveness’ in leading a team

Module 9:Diagnosing the development level of the Coachee

• Understand the various development levels of an individual based on the specific goals and tasks
• Identify the characteristic and needs of each development level

Module 10:Matching the leadership style

• Understand the differences between Directive behavior and Supportive behavior
• Four types of leadership styles : Directing, Coaching, Supporting and Delegating
• Matching leadership styles to development needs

Module 11: Action Plan - Putting It All Together

• Reflections
• Commitment and Action Plan (Where do we go from here?)

Integrates learning through role plays, presentations, activities, case studies, presentations, group discussions and reflection. 

"The trainer knows the subject matter well and the training was very good." Mona Abdullah, Facilities Manager, Hitachi Rail STS Sdn Bhd.

"Before the course, I feel that coaching is just a matter of getting someone to be able to do a job assign to them. During the course, I realise that there is a specific structure and strategy to coach and also to correct undesirable behaviours. After attending the Coaching and Mentoring course, I feel that I understand better how to coach people in a more efficient way. The trainer Dr Dass is full of experience. Thanks so much." Noriah Jaafar, Engineer, Hitachi Rail STS Sdn Bhd.

"Trainer was very good at getting the attention of the participants and has a wealth of knowledge" Imran Sidiq, Commissioning Manager.