Overview
How's your business affected by the Covid19 pandemic?
Are you finding it difficult to collect debts from your clients ?
Did you feel that you don't how to speak in a way that can successfully collect your due payments?
What happens to your cashflow if you fail to collect your debts soon?
Join this teledebt collection webinar as we give you practical approach in terms of enhancing your speaking skills to help you increase collection revenue while maintaining good ties with clients.
Learning Outcomes
By the end of the session, you will be able to:
- Understand various types of probing questions and be able to apply suitable questions according to the flow e.g fact finding questions, leading, requesting for payment etc.
- Be genuinely interested in the customer’s questions and remarks in order to continue fruitful 2-way communication for longer periods of time
Who Must Attend
- Credit Assistants, Executives
- Executives to Senior Managers
- Marketing Professionals in-charge of collection
- Finance and admin Executives and Managers
- Business owners
- And practically everyone
Course Details
In this webinar, let's understand:
- The Debt Collector Mindset
- Probing skills
- Listening Skills & Handling excuses
- "Let's Talk" & Negotiation stories
We will not have time to develop your debt collection script for all your guys, but the pointers will definitely help you kick start and improve your scripts.
Methodology
Course Leader
MR SHAHRUKH MOGHAL
Mr Moghal is a Certified Trainer by HRDF, Malaysia. He brings to you over 15 years of experience in call centre training, customer services, telesales and tele-debt trainings and consultancy. Shahrukh believes that front-liners deserve to be assured of their importance in the overall mix of the organizational structure.
Shahrukh is the founder of The PLEASE!™ Workshops which train front liners to implement winning Customer Interaction Tools such as to Probe, Listen, Empathize and Articulate. The PLEASE!™ Workshops are suitable for any executive who interacts with customers regularly. A powerful too, especially in Call Centre Agent skills development. His training sessions are filled with an air of positivity and motivation for the participants. His training style revolves around Concepts, Application, Reflection and most of all FUN!!
To contact Shahrukh for any speaking, training and consultancy engagements, please contact us at +603 8074 9056 | Mobile +6012 6869 628 | +6018 2735 123 or email: info@iTrainingExpert.com
Testimonies
Investment
Normal Fee |
Sign up 1 pax |
Pay before course starts |
MYR 299.00 |
USD 87.00 |
Early Bird |
Sign up 1 pax |
Pay 14 day(s) before course starts |
MYR 199.00 |
USD 57.00 |
Group Fee |
Sign up 3 pax or more |
Pay 14 day(s) before course starts |
MYR 189.00 |
USD 55.00 |
No payment incurred