Overview
Want to keep your business processes lean and boost customer satisfaction?
Lean Six Sigma is the best tool for that because it drives continual improvement in organizations and strives towards greater than 99% efficiency. It’s approach is divided into two stages.
Lean refers to maximizing customer value and minimizing the areas of waste in processes; creating enhanced customer satisfaction and less wasted resources.
Six Sigma is the continuous effort to reduce product and process variation through a defined and methodical project approach.When combined, the two approaches result in reducing costs, retaining business, improving staff morale and increasing customer satisfaction.
This introductory course provides a concise overview for executives and senior managers who are involved in evaluating business operation and transactional performance.Through this course, you can start to establish your own Six Sigma framework to bring tremendous business benefits to your company’s bottomline.
In this program you will understand what Define, Measure, Analyze, Improve and Control (DMAIC) is and apply it to real-life process improvement projects by employing a wide range of process improvement techniques within the DMAIC model and Lean.
Here is the golden opportunity to learn how to identify and correct problems on an on-going basis while building a foundation for breakthrough performance in the workplace.
Learning Outcomes
By the end of the course, you will be able to:
-Understand what Lean Six Sigma is and how it can impact your business
-Put into place your own Six Sigma framework and gain competitive advantage
-Make cost savings through streamlined processes
-Improve time and performance management
-Increase customer satisfaction and loyalty
-Train to solve business problems creatively and critically
-Share knowledge and motivate employees
Who Must Attend
-CEOs, directors and senior managers
-Those responsible for evaluating or implementing Six Sigma and who seek to know Lean Six Sigma knowledge and its application in the workplace.
Course Details
This is a 3-day intense program which combines classroom training and a Lean Six Sigma simulation.
Day 1: 9.00am - 5.00pm
Module 1: Significant of Six Sigma as Business Process
Origins of Lean and Six Sigma
Six Sigma in an Organization
Roles and responsibilities
Benefits framework
Module 2: Lean Principles and How They relate to Your Work
Lean Concepts
Lean Tools
7 Quality Tools
Day 2: 9.00am - 5.00pm
Module 3: Statistics and Six Sigma concepts
Central Limit Theorem
Mean, standard deviation
Process Capability
Process performance and process specifications
Correlation and linear regression
Introduction to Statistical Process Control
Customers and VOC
Module 4: Project Management Essentials That You Must Know
Selecting a project
Project charter, scope, metrics
SIPOC
Project documentation
Control plan
Closing a project
Day 3: 9.00am - 5.00pm
Module 5: Lean Six Sigma Simulation (Practical)
Defects per unit (DPU), rolled throughput yield (RTY), cost of poor quality (CoPQ), defects per million opportunities, sigma levels, process capability
Team stages and dynamics- stages of team evolution
Resolving negative dynamics
Team tools
Effective team communication
Process mapping
Define, Measure, Analyze, Improve and Control (DMAIC)
Methodology
Combination of classroom learning, group activities to reinforce learning concepts and a scriptless role play to test team dynamics, leadership and problem-solving skills.
Course Leader
VINCENT CHIN
Chartered Accountant, ACCA (UK)
Six Sigma Black Belt (ASQ)
Vincent has held financial, continuous improvement and I.T. positions in the banking, shared services and hospitality industry. He is a FCCA, Certified Six Sigma Black Belt, Microsoft Office Specialist and a PSMB-accredited trainer. His previous roles include being an internal change consultant of a global team, a financial shared-services local head and a finance regional head.
Vincent’s experience in the continuous improvement sphere of the financial industry includes projects in process automation & robotics, productivity management, end-to-end reviews and streamlining. He also trained yellow belts and green belts in DMAIC (the acronym for Define, Measure, Analyse, Improve & Control; a problem-solving methodology in Six Sigma) for other various companies. Vincent codes in VBA and has developed complex bespoke Excel applications in the companies he worked for.
He currently trains professionals in Excel and Lean Six Sigma covering topics related to finance, business intelligence tools, pivot tables, dashboards, VBA and process improvement. Vincent also assist companies in automating Excel tasks, end-to-end process reviews, developing process target operating models and other areas of process continuous improvement.
Vincent has trained employees from Genting Group, Dell, Motorola, Technip, CIMB, Malakoff, Digi, IBM, Starwood Hotels & Resorts, Petronas ICT, HSBC.
Vincent adapts a highly practical approach in his training and relates topics he conducts to real life scenarios. Because he is a no-nonsense person, his solid background in financial operations and process re-engineering experience aid him to create a unique training methodology that mimic closely the solutions that are needed in his participants’ organizations.
To contact Vincent, please feel free to email us at info@itrainingexpert.com or call +603 8074 9056 | +6012 6869 628
Testimonies
“Vincent is an excellent trainer with excellent knowledge in the subject subject.” Badrun Berahim, Westin Langkawi.
“Before this I never understood what Six Sigma was. Vincent crystalised it and clarified it for me so well.” Betty Yu, HSBC.
“Vincent provides excellent clarity on the Lean Six Sigma topics and the role play helped me remember the concepts”
Investment
| Normal Fee |
| Sign up 1 pax |
| Pay before course starts |
| MYR 4,190.00 |
| USD 1,600.00 |
| Early Bird |
| Sign up 1 pax |
| Pay 14 day(s) before course starts |
| MYR 3,890.00 |
| USD 1,150.00 |
| Group Fee |
| Sign up 3 pax or more |
| Pay 14 day(s) before course starts |
| MYR 3,690.00 |
| USD 1,090.00 |
Upon successful completion of this program, you will receive a Certificate of Achievement.
Payment mode:
1. ONLINE PAYMENT by Credit card: You can opt to register and pay online with our latest payment integration system through our website.
2. Telegraphic Transfer- You can also opt to use GIRO or telegraphic transfer of payment via international banks.
