Want to keep your business processes lean and boost customer satisfaction?

Lean Six Sigma is the best tool for that because it drives continual improvement in organizations and strives towards greater than 99% efficiency. Its approach is divided into two stages. 
Lean refers to maximizing customer value and minimizing the areas of waste in processes; creating enhanced customer satisfaction and less wasted resources. 
 
Six Sigma is the continuous effort to reduce product and process variation through a defined and methodical project approach. When combined, the two approaches result in reducing costs, retaining business, improving staff morale, and increasing customer satisfaction.
This introductory course provides a concise overview for executives and senior managers who are involved in evaluating the business operation and transactional performance. Through this course, you can start to establish your own Six Sigma framework to bring tremendous business benefits to your company’s bottom line.

In this program, you will understand what Define, Measure, Analyze, Improve, and Control (DMAIC) is and apply it to real-life process improvement projects by employing a wide range of process improvement techniques within the DMAIC model and Lean.
Here is the golden opportunity to learn how to identify and correct problems on an ongoing basis while building a foundation for breakthrough performance in the workplace.

-CEOs, directors, senior managers, engineers and senior technicians
-Those responsible for evaluating or implementing Six Sigma and who seek to know Lean Six Sigma knowledge and its application in the workplace. 

2 days Agenda
DAY 1: 9:00am – 5:00pm

9:00am – 9:10am
Ice-breaking
Establishing Expectations & Goals to Achieve
9:10am – 10:30am

Module 1: Why Lean Six Sigma 
Origins of Lean & Six Sigma
Six Sigma in an Organization
Roles & responsibilities
Benefits framework

10:30am – 10:45am : Teabreak

10:45am – 1:00pm

Module 2: Lean Principles & How it Benefits Your Business
Lean Concepts
Lean Tools
7 Quality Tools

Module 3: Statistics & Six Sigma concepts
Central Limit Theorem
Mean, standard deviation
Process Capability
Process performance and process specifications
Customers & VOC

1:00pm – 2:00pm: Lunch break

2:00pm – 3:30pm
Module 4: Project Management Fundamentals
Selecting a project
Project charter, scope, metrics
SIPOC
Business Case writing
Project documentation
Control plan
Team roles & responsibilities
Closing a project

3:30pm – 3:45pm: Teabreak

3:45pm- 5:00pm
Continue Module 4: Project Management

DAY 2: 9:00am – 5:00pm

9:00am – 9:10am:
Review Day 1’s Learnings
Review set goals set & discuss the day's objectives

9:10am – 10: 30am
Module 5: Workshop: Quality Tools (MS-Excel required)
Understanding Quality Tools in detail
Construction of dashboards and Quality Tools in MS-Excel

10:30am – 10:45am: Teabreak
10:45am – 1:00pm
Continue on Module 5: Quality Tools

1:00pm – 2:00pm: Lunch Break

2:00pm – 3:30pm
Module 6: Project pipeline review, strategy & project benefits framework
Presentation and review of projects in pipeline
The impact-Effort matrix in project selection
Force Field Analysis, Stakeholder Analysis

3:30pm – 3:45pm: Teabreak

3:45pm – 5:00pm
Continue on Module 6: Project Pipeline Presentation