Overview
Want to keep your business processes lean and boost customer satisfaction?
Lean Six Sigma is the best tool for that because it drives continual improvement in organizations and strives towards greater than 99% efficiency. Its approach is divided into two stages.
Lean refers to maximizing customer value and minimizing the areas of waste in processes; creating enhanced customer satisfaction and less wasted resources.
Six Sigma is the continuous effort to reduce product and process variation through a defined and methodical project approach. When combined, the two approaches result in reducing costs, retaining business, improving staff morale, and increasing customer satisfaction.
This introductory course provides a concise overview for executives and senior managers who are involved in evaluating the business operation and transactional performance. Through this course, you can start to establish your own Six Sigma framework to bring tremendous business benefits to your company’s bottom line.
In this program, you will understand what Define, Measure, Analyze, Improve, and Control (DMAIC) is and apply it to real-life process improvement projects by employing a wide range of process improvement techniques within the DMAIC model and Lean.
Here is the golden opportunity to learn how to identify and correct problems on an ongoing basis while building a foundation for breakthrough performance in the workplace.
Learning Outcomes
By the end of the Lean Six Sigma course, you will be able to:
-Understand what Lean Six Sigma is and how it can impact your business
-Put into place your own Six Sigma framework and gain a competitive advantage
-Make cost savings through streamlined processes
-Improve time and performance management
-Increase customer satisfaction and loyalty
-Train to solve business problems creatively and critically
-Share knowledge and motivate employees
Who Must Attend
-CEOs, directors, senior managers, engineers and senior technicians
-Those responsible for evaluating or implementing Six Sigma and who seek to know Lean Six Sigma knowledge and its application in the workplace.
Course Details
2 days Agenda
DAY 1: 9:00am – 5:00pm
9:00am – 9:10am
Ice-breaking
Establishing Expectations & Goals to Achieve
9:10am – 10:30am
Module 1: Why Lean Six Sigma
Origins of Lean & Six Sigma
Six Sigma in an Organization
Roles & responsibilities
Benefits framework
10:30am – 10:45am : Teabreak
10:45am – 1:00pm
Module 2: Lean Principles & How it Benefits Your Business
Lean Concepts
Lean Tools
7 Quality Tools
Module 3: Statistics & Six Sigma concepts
Central Limit Theorem
Mean, standard deviation
Process Capability
Process performance and process specifications
Customers & VOC
1:00pm – 2:00pm: Lunch break
2:00pm – 3:30pm
Module 4: Project Management Fundamentals
Selecting a project
Project charter, scope, metrics
SIPOC
Business Case writing
Project documentation
Control plan
Team roles & responsibilities
Closing a project
3:30pm – 3:45pm: Teabreak
3:45pm- 5:00pm
Continue Module 4: Project Management
DAY 2: 9:00am – 5:00pm
9:00am – 9:10am:
Review Day 1’s Learnings
Review set goals set & discuss the day's objectives
9:10am – 10: 30am
Module 5: Workshop: Quality Tools (MS-Excel required)
Understanding Quality Tools in detail
Construction of dashboards and Quality Tools in MS-Excel
10:30am – 10:45am: Teabreak
10:45am – 1:00pm
Continue on Module 5: Quality Tools
1:00pm – 2:00pm: Lunch Break
2:00pm – 3:30pm
Module 6: Project pipeline review, strategy & project benefits framework
Presentation and review of projects in pipeline
The impact-Effort matrix in project selection
Force Field Analysis, Stakeholder Analysis
3:30pm – 3:45pm: Teabreak
3:45pm – 5:00pm
Continue on Module 6: Project Pipeline Presentation
Methodology
Course Leader
VINCENT CHIN
Chartered Accountant, FCCA
Microsoft Certified Trainer
Certified Six Sigma Black Belt
HRD Corp Certified trainer
Vincent has held financial, continuous improvement and I.T. positions in the banking, shared services and hospitality industry. He is a FCCA, Certified Six Sigma Black Belt, Microsoft Certified Trainer, Microsoft Office Specialist and HRD Corp accredited trainer. His previous roles include being an internal change consultant of a global team, a financial shared-services local head and a finance regional head. He currently trains professionals in Excel and Lean Six Sigma covering topics related to finance, business intelligence tools, pivot tables, dashboards, VBA and process improvement.
Vincent brings to you his 20 years’ of work and training experience in multiple industries where he was in charge of financial and business reengineering functions. He also develops complex VBA applications regularly in process improvement projects which requires his expertise.
One of his highest achievements in the role of a Financial Controller for several multinational conglomerates, he was being able to turn a loss making company into a profitable one within the year. Vincent has also managed a portfolio of business improvement projects with realized benefits of USD2 million in the prior year in an international bank.
Vincent has trained employees from Genting Group, Dell, Motorola, Technip, CIMB, Malakoff, Digi, IBM, Starwood Hotels & Resorts, Petronas ICT, HSBC.
Vincent adapts a highly practical approach in his training and relates topics he conducts to real-life scenarios. Because he is a no-nonsense person, his solid background in financial operations and process re-engineering experience aid him to create a unique training methodology that mimics closely the solutions that are needed in his participants’ organizations.
Or
We have a faculty of specialists who can cater to your organization's different levels and specific needs.
For training and advisory services, feel free to contact us at info@itrainingexpert.com or call us at +603 8082 3707 | +603 8074 9056 | +6012 6869 628 | +6018 2175 123
Testimonies
“Vincent is an excellent trainer with excellent knowledge in the subject matter.” Badrun Berahim, Westin Langkawi.
“Before this I never understood what Six Sigma was. Vincent crystalised it and clarified it for me so well.” Betty Yu, HSBC.
Investment
Normal Fee |
Sign up 1 pax |
Pay before course starts |
MYR 4,990.00 |
USD 1,470.00 |
Early Bird |
Sign up 1 pax |
Pay 14 day(s) before course starts |
MYR 4,190.00 |
USD 1,300.00 |
Group Fee |
Sign up 3 pax or more |
Pay 14 day(s) before course starts |
MYR 4,190.00 |
USD 1,300.00 |
1. ONLINE PAYMENT by Credit card: You can opt to register and pay online with our latest payment integration system through our website.
2. Telegraphic Transfer- You can also opt to use GIRO or telegraphic transfer of payment via international banks.