- Understanding the purpose and objectives of each D of the 8D Problem Solving Tools and Technique

- Understand the phases of the 8D Problem Solving Process

- Apply different problem solving tools in each phase of the 8D Problem Solving Process

- Use assessing questions at the end of each phase to ensure systematic root cause analysis and problem solving.

SECTION 1: 8D Definition - Overview of 8D Steps

- Terms & Definition
- Application and introduction

SECTION 2: D1 – Introduction of the Team:

SECTION 3: D2 – Describe the Problem

- Ichikawa diagram and Sample of 5M for Fish Bone Diagram
- Team charter method
- Describe problem with 5W,2H
- New 7 QC tools

SECTION 4:D3 -  Describe Interim Containment Actions

- Describe the temporary actions to contain the problem and “fix” until permanent correction is in place
- QC Tools
- Sample of Action Plan

SECTION 5: D4 – Describe The Process of Defining & Verifying of Root Causes

- Describe the ‘Escape Point’
- Some Tips to Get Started
- Describe verification and validation method of root cause
- Test on the escape point

SECTION 6: D5 – Describe The Process of Identifying & Verifying Corrective Actions

- Tabulate & describe solutions determined to be the best of all the alternatives
- DMAIC method

SECTION 7: D6 – Describe Action Plan For Corrective Actions

- Corrective action in table format and 5W 2H format

SECTION 8: D7 – Describe How The Problem Can Be Prevented From Recurrence

- Describe what improvements in systems and processes would prevent problem from  Recurring
- Poka Yoke method
- Kaizen method and continuous improvement
- Control methodology
- One point lesson

SECTION 9: D8 – Record Recognition Accorded To The Team

- Recognition to the team

Mr Lee, Motorola Six Sigma Green Belt, is extensively involved test development, product engineering, process engineering and handle various manufacturing engineering projects internationally. He comes with 25+ years of experience in semiconductor manufacturing fields and multi-lingual translator.  

• MIEEE (member of Institute of Electrical Electronic Engineer, USA)
• AMIM (Associate Malaysia Institute of Management)
• Bachelor Engineering (USA)
• Certificate Chinese Education (Taiwan) 
• Diploma in Science (Malaysia). 
• Certified HRDF Trainer EMP/0915