Supervisory Development Skills

Overview

You promoted your best workers to be new Supervisors. They are excited with the promotion and are motivated to perform better in their new role. But are they equipped with the right skills set? Do they have good leadership skills? Do they have the people's skills to manage others?

Your new supervisors have spent most of their working life up until now following orders but now they are tasked to lead a team. How can they be able to make the smooth transition in their new leadership role?

This Supervisory Development course provides participants with strategies for effective supervision, and the skills and knowledge required to lead a team or work group in a business environment. This course includes developing plans, providing leadership and supervising the performance of a work team.

Learning Outcomes

By the end of the Supervisory program, participants will be able to:

• Prioritise work and managing their time effectively

• Maintain an organised system to monitor own progress to ensure successful completion of projects/assignments in accordance with given plans

• Build commitment in others for their individual/team objectives

• Hold others accountable for their individual results

• Consistently behave in line with own expressed values and principles

• Communicate effectively

• Manage team performance

Who Must Attend

Supervisors to be, supervisors and newly promoted executives

Course Details

MODULE 1: Embracing Your Role as Action Driven Supervisor

Principles of good leadership (Leading Yourself first)
Understanding Your Own Leadership style
Understanding what makes people tick
Discuss What Your Boss, Employees, Peers, and Senior Management Expect from You in Your Supervisory Role
Define and Discuss the Four Basic Management Functions: Planning, Organizing, Communicating and Monitoring

MODULE 2: Participating in team planning

Identifying strategies for setting goals
Discussing and agreeing on goals and responsibilities
Identifying resources required
Establishing standards of performance required by the team
Determining task reporting requirements

MODULE 3: Filling Your Communication Skills Toolbox

Discuss Advantages and Disadvantages of One-Way and Two-Way Communication, and When to Use Each
Ask Questions That Get the Answers You Need
Handling difficult people effectively

MODULE 4: Creating a Motivational Environment

How to create a Motivating and Inspiring Environment
Discuss How the Behavior Is a Function of Its Consequences
Demonstrate Rules for Reinforcing Productive Behavior
Explain how to Avoid Common Reinforcement Mistakes
Use Delegation as a Motivational Tool
Develop a Strategy for Solving a Current Employee Motivational Problem

MODULE 5: Organising and Managing Time Effectively

Understand Key Principles of Managing Time Effectively
Share Time Management Best Practices
Explain How to Avoid Typical Time Wasters
Demonstrate Five Stages of Managing Meetings Effectively
Select and Prioritize Your Own Next Steps
Develop an Action Plan for Continuing Professional Development

MODULE 6: Developing team commitment and co-operation

Communicating effectively
Encouraging team decision-making
Supporting team initiative and interaction

MODULE 7: Managing and monitoring team performance

Allocating tasks and responsibilities
Negotiating strategies for goal achievement
Identifying training needs
Negotiating on task timelines

MODULE 8: Participating in and facilitating work teams

Reviewing progress against agreed timelines
Implementing alternative strategies for task achievement
Monitoring and reporting team performance
Providing feedback to individual team members

MODULE 9: Giving feedback

Demonstrate Giving and Receiving Criticism Constructively
Explain How to Minimize Defensiveness in Yourself and Others
Specify Your Own Coaching Strengths and Weak Spots
Demonstrate a Five-Step Coaching Discussion Model
Deliver and Profit from Peer Feedback

Methodology

Interactive lectures, discussion, Question & Answers

Course Leader

MALAR is a PSMB Certified Trainer and a Business Coach with over 17 years of training experience. Malar holds a Bachelor of Arts, majoring in Anthropology & Sociology from National University of Malaysia (UKM), a Master’s in Business Administration at University Utara Malaysia (UUM). She is currently pursuing Doctorate in Business Administration at UUM. She is also a member of Malaysian Association of Training Providers(MATPRO), Certified Practitioner of Neuro-Linguistic Programming(ABNLP), Certified KPI Professional & Practioner (KPI Institute), Certified Sujok Acupressure Therapist AND PSMB Approved Mentor for SMEs (FIRE Programme).

Malar has held prominent position in various MNCs in Malaysia as a Senior Production Executive, Training Executive, Quality Control Executive and Head of HR and Training Department. She has also developed vast experience in the full spectrum of Train The Trainer, Strategic Performance Management, Strategic Thinking & Planning, Quality Control, Scenario Planning, Talent Management, Balance Scorecard, HRM, Employment Act, IR, Domestic Inquiry, Organizational Behaviour, Performance Appraisal, TNA, Performance Improvement Planning(PIP), KPI Indicators, Transformational Leadership, Strategic Leadership, Problem Solving & Decision Making, Critical Thinking, Making Innovation Happen, Recruitment and Behavioural Interviewing Skills, Behavioral Event Interviewing Skills(BEI), Customer Service, Change Management, Public Speaking & Presentation, Communication, Presentation Skills, Team Building, Marketing, Purchasing & Negotiation Skills, Business English & Business Writing, Leveraging The Generation Gap, Competitive Intelligence, Competency Based Behavioral Interviewing Skills and Competency Based Supervisory Skills. She also actively undertakes consultation work and projects relating to Customer Service Framework, Implementation of KPI, Organization Goal, Vision and Mission setting, Company Profiling, Leadership profiling, Job analysis, Gap analysis and etc. Malar has personally coached and trained employees from Asian countries such as Singapore, India, Thailand, Vietnam, Laos, Myanmar, Brunei, Maldives, Mauritius, Cambodia, Middle East(Oman) and Indonesia.

Some of Malar’s notable clients for Public and In-House programmes are Boustead Petroleum Marketing Sdh.Bhd, GITN Sdn Bhd, Maxcare Success Sdn Bhd, Power & Motion Control Sdn Bhd, Terminal Bersama Sdn.Bhd, Flowco(M) Sdn.Bhd, Petronas Chemicals MTBE Sdn.Bhd, Weida(M) Bhd, God Coin Sarawak, Sri Datai Construction, Cahaya Mata Sarawak Mgt Services, Datasonic Technologies Sdn Bhd, Kesas Sdn Bhd, Malaysian Diagnostics Corporation Sdn.Bhd, Langkawi Cruise Sdn.Bhd, Star Cruises Shipping Agency (M) Sdn.Bhd, Ibiden Electronics Malaysia Sdn.Bhd, Tiger Oilfield Services, Labuan Liberty Port Management, Idaman Pharma Manufacturing Sdn.Bhd, Limocab(M) Sdn Bhd, Total Dynamic Engineering Sdn.Bhd, Central Force Sdn.Bhd, Pac Lease Berhad, BH Reality Sdn.Bhd, Big Tree Outdoor Sdn.Bhd, Datasonics Smart Solutions Sdn.Bhd, KPJ Selangor Specialist Hospital, Petronas ICT Sdn.Bhd, Southcorp Capital Sdn.Bhd, Foxboro (M) Sdn.Bhd, TNB Janamanjung SDn.Bhd, Jobstreet.com Shared Services Sdn Bhd, HSC Medical (KL) Sdn Bhd, Bollore Logistics Malaysia Sdn.Bhd, Sabah Tourism Board, Redtone Telecommunications Sdn.Bhd, UPECA Aerotech Sdn.Bhd, KUB Malaysia Berhad, Maju Holdings Sdn.Bhd, Petronas Chemicals Ethylenne Sdn.Bhd, Malaysian Electronic Payment System Sdn.Bhd, Adient Automotive Seating (M) Sdn.Bhd, Bemis Asia Pacific Sdn.Bhd, Dong Energy IT Malaysia Sdn.Bhd, Ryco Hydraulics Sdn.Bhd, Salcon Engineering Berhad, Flexible Ducting (M) Sdn.Bhd, Wear Safe (M) Sdn.Bhd, Siegwerk Malaysia Sdn.Bhd, Kemaman Bitumen Company Sdn.Bhd, One Medicare Sdn.Bhd, Delphi Packard Electric (M) Sdn.Bhd, Canon Marketing (M) Sdn.Bhd, Federation of Investment Managers Malaysia, Spirit AeroSystems Malaysia Sdn.Bhd, Motorola Solutions Malaysia Sdn.Bhd, Reltech Ventures Sd.Bhd, Port Klang Free Zone Sdn.Bhd, LSEG Malaysia Sdn.Bhd, Mattel Global Shared Services Sdn.Bhd, Integrated Logistics Solutions Sdn.Bhd, Sophic Automation Sdn.Bhd, Mattel (M) Sdn.Bhd, Boustead Petroleum Marketing Sdn.Bhd, Reserve Bank of India, Affin Bank Berhad, Bank Islam, Bank Rakyat, BSN, Puncak Niaga(M)Sdn.Bhd, MRCB, Semasa Sentral Sdn Bhd, PNS, PNB, PUNB, Perkeso, Pbk Logistics Sdn.Bhd, Sabasun Hyperruncit, Merdeka Palace Hotel, Sipadan Beach Resort, Penang Adventist Hospital, Sabah Medical Centre, Columbia Asia Hospital, KPJ Hospital, Mawar Renal Medical Centre, TNB, JKR, Carigali Petronas, CMS Cement Sdn Bhd, Mimos, CCM Berhad, MIDF, Optimal Consultant Partnership Sdn.Bhd, Ansel Sdn.Bhd, Sunway Hotel, Kinabalu Motor Assembly, TATA Group of Companies(India), Jabatan Pertanian Sabah, Malaysia LNG Sdn.Bhd(Bintulu), Asean Bintulu Fertilizer, University Hospital, University Malaya, Unikl, Uniten ,IOI Edible Oil Sandakan, Cabot (M), Deutch Bank, Skypark, HRDF, Eudeco, , ASTRO, MIMOS, Weida Integrated Industries, LF Asia Sebor(Sabah), Takahari Marketing, Diethelm Travel (Kota Kinabalu), Ulink Ascot Sdn.Bhd, Healthtronics, Institut Perkhidmatan Awam Brunei, Tong Heer Aluminium Industries Sdn Bhd, Malaysian Embassy in Vietnam, Institut Perkhidmatan Awam Brunei, Ekowood, Denshi Maruwa, Motorola, MAS, Seagate, Fuji, Motorola, Panasonic, Naza Academy, Inokom, Aicello, Teleplan, Actiforce, Vietcom Bank, NGA Hunan Resources,Kit Loong, Infineon, Eye Level, UOB bank, Maybank, Bank Rakyat, BSN, Ambank, MDEC, SWAN, SADA, Honeywell, Carsem, Light Hotel Penang, Sunway Hotel, Royal Chulan Hotel, Hotel Seri Malaysia, AirAsia, MAS, Draeger, Inteksof, Ministry of Finance Brunei, First Solar, STO Maldives, SEB Sarawak, B Braun, Panasonic, Fuji Electric, Aiecello, AUO SUNPOWER, YEE LEE Edible Oil, B Braun, ROHM-WAKO Electronics, Healthtronics, Honda, Wood Group Mustang, Golden Ecosystem, Sena Diecasting, Hanson, Hitachi Tansport, AEC, Honda Malaysia, A-Look Eyewear Sdn Bhd, Kumpulan FIMA Berhad, Meridian Inspiration Sdn Bhd, SGL Carbon Sdn Bhd, TT Dotcom Bhd, UMW Synergistic Generation Sdn Bhd, BSG Construction (Malaysia) Sdn Bhd, KUB Malaysia Berhad, Abex Medical System Sdn Bhd, Orpic Corporate Sohar Oman, Monash Universsity, Kesas, Hitachi Data Systems Sdn Bhd, Pharmaniaga Biomedical, Sarawak Forestry Corporation, The Royal Selangor Golf Club, Yayasan Peneraju Pendidikan Bumiputera, Universiti Utara Malaysia(UUM), Kuwait Finance, VADs, Mac Food, KFC, Perodua Sales Sdn.Bhd, Hasil Karya Sdn.Bhd, Tokio Marine Life Insurance Bhd and etc. She also developed few essential module for the government initiated programme for Graduate Housewives(HEARTS) in Malaysia.

Mr SYAHMAN
B (Hons) Econs – Finance UPM

Certified Professional Trainer (CPT)

HRDF Accredited Trainer

Certified NLP Practitioner by American Board of Neuro Linguistic Programming (ABNLP)

Certified NLP Coach by ABNLP

Certified in Time Line Therapy™

Syahman comes with his unique Professional and Phenomenal Training experience of 9 years. His experience and expertise in training comes from his time in the financial industry which groomed him to become a phenomenal trainer he is now.

His ability to handle numerous topics in sales and marketing, leadership, financial planning, talent management, human resource, motivation, office management, communication, team building and administration is his strength. His unique method in training is well received and recognised by his clients.

To date he has trained more than 5000 people with his Phenomenal “Character and Personality” Methodology. He is known as a versatile and entertaining trainer as he believes entertaining training will enhance the result gained from each session.

Throughout his professional training career for the past 9 year, he utilizes his uniquely and personally created methods called The S.H.A.R.E. & H.I.G.H. CONCEPT, The S.I.M.P.L.E. IDEOLOGY, T.F.H. TRAINING METHODOLOGY and PHENOMENOL O.O.T.B. He utilizes the Paper & Recycle-Based Training methodology which is uniquely rare to only a few Trainers in the country.

The S.H.A.R.E & H.I.G.H concept has been regarded as “phenomenal breakthrough” by his clients and participants. The method is a combination of ideas and methodology in which people may apply right away after every session. This is a very powerful tool that emphasises on the strength of each individual, and not their weaknesses.

He was born and raised in a family of educator. Hail from Ipoh, he started of his career in broadcasting with ASTRO after completing his studies. From a modest post of a moderator, he made his way up the ladder and was appointed as a Presentation Director in less than 1 year. Among phenomenal project under his belt during his time there is Akademi Fantasia 1, 2 and 3, El Classico and many more. His role as a Presentation director in airing live telecasts required him to always to make crucial call and tough decision making as to ensure the smoothness of the events. This grueling role sharpen his Decision, Leadership, Creativity and People Management Skills.

In 2005, the opportunity for him to make a new leap in his career come calling. Leaving ASTRO was among the toughest call. As a person, he was known as a person who always ready to take and face new challenges. He joined one of the country’s top financial institution as a Unit Trust Consultant and never look back. Steadily he rose to the occasion in 2009 when he was appointed as Agency Manager (AM) with huge numbers of associates in which he trained and develop under his wing.

He won numerous awards in sales and leadership during his time there. His passion to train and adding values to others people’s life is the keystone that keeps him going strongly. He was awarded the Certified Associate Master Trainer (AMT) title from Dr Lawrence Walter Ng Train The Trainer’s Academy in 2007 in recognition of his hard work and dedication in ensuring the people around him will always receive high quality training and education.

MEMBER OF :

American Board Of Neuro Linguistic Programming (ABNLP)
Malaysia Institute of Management ( MIM )
Federation of Investment Managers Malaysia (FIMM)
Malaysia Insurance Institute ( MII )
ESQ 165 ( Angkatan ke 30 )
Million Dollar Producer Association ( MDP )
Lead Trainer For Graduate Employability Management Scheme (GEMS 2.0)
Trainer For Skim Latihan 1 Malaysia (SL1M)

To contact Syahman for any speaking, training and consultancy engagements, please feel free to contact info@itrainingexpert.com

We have a faculty of specialist and can cater to your organisation's different levels and specific needs.

For training and advisory services, feel free to contact us at info@itrainingexpert.com or call us at +603 8082 3707 | +603 8074 9056 | +6012 6869 628 | +6018 2175 123

Testimonies

“Before attending this course, I felt that it’s a long way to become a good leader. After the course, I learned about how to understand people and also myself in order to develop a better leadership skills. He is great at bringing out the best of in the leader in me.” – M.Zulkhairi Ahmad, Engineer, Global Rail Sdn Bhd

“Before attending this course, I did not expect too much. However, I realized that I learned to motivate my subordinates and read their minds. I feel I am energized and revitalized because the training is entertaining and informative.” – Edy Farhan Anuar, IT., Global Rail Sdn Bhd

“I was eager to attend this ‘Action Driven Supervisory Skills’. I learned about human behavior, self-control, and staff coaching in this program so it is very interesting but it was too short for 2 days. I would like to join this kind of program again.” – Abdul Faffa, Site Engineer, Global Rail Sdn Bhd

“I felt I lack of knowledge and skills in leadership and supervisory skills. During the course, I learned a lot which were beneficial to me. Now, I am more confident to work for my company.” – Mohd Ajmal, Engineers, Global Rail Sdn Bhd

“I learned about how to manage myself and others with the right behavior and attitude. Thank you so much Sir! Good Job! I can now manage others better than before.” – Farah, Engineer, Global Rail Sdn Bhd

“When I heard that I will be attending a course called ‘Action Driven Supervisory Skills’, I wanted to be the last to attend because I thought that it will be a boring program. But, during the course, I was excited that I have learned about the teamwork, supervisory skills and self-improvement. Both the training and the trainer are the best ever.”– Mohd Azwan, Global Rail Sdn Bhd

“Before attending the course, I felt I lack of knowledge in how to get to know my surbodinates and supervise them. After the course, I think that I will become a better supervisor.”– Saleza Salehan, QAQC, Global Rail Sdn Bhd

Investment

Normal Fee

Pay before course starts

MYR 2,990.00

USD 890.00

Early Bird

Pay 14 day(s) before course starts

MYR 2,590.00

USD 760.00

Group Fee

Pay 14 day(s) before course starts

MYR 2,490.00

USD 730.00

(Fee inclusive of Training Materials & Certificate of Achiev

Certificate

Upon successful completion of this program, you will receive Certificate of Achievement.

Certificates are distributed on the final day of the program.

1. Online Payment by Credit card: You can opt to register and pay online with our latest payment
integration system through our website.
2. Bank Transfer- You can also opt to use GIRO or telegraphic transfer of payment via
international banks.
3. HRD Corp Claimable Courses Skim Bantuan Latihan Khas- Applicable to Malaysian
Employer Only