Supervisory Development Skills

Overview

You promoted your best workers to be new Supervisors. They are excited with the promotion and are motivated to perform better in their new role. But are they equipped with the right skills set? Do they have good leadership skills? Do they have the people's skills to manage others?

Your new supervisors have spent most of their working life up until now following orders but now they are tasked to lead a team. How can they be able to make the smooth transition in their new leadership role?

This Supervisory Development course provides participants with strategies for effective supervision, and the skills and knowledge required to lead a team or work group in a business environment. This course includes developing plans, providing leadership and supervising the performance of a work team.

Learning Outcomes

By the end of the Supervisory program, participants will be able to:

• Prioritise work and managing their time effectively

• Maintain an organised system to monitor own progress to ensure successful completion of projects/assignments in accordance with given plans

• Build commitment in others for their individual/team objectives

• Hold others accountable for their individual results

• Consistently behave in line with own expressed values and principles

• Communicate effectively

• Manage team performance

Who Must Attend

Supervisors to be, supervisors and newly promoted executives

Course Details

MODULE 1: Embracing Your Role as Action Driven Supervisor

Principles of good leadership (Leading Yourself first)
Understanding Your Own Leadership style
Understanding what makes people tick
Discuss What Your Boss, Employees, Peers, and Senior Management Expect from You in Your Supervisory Role
Define and Discuss the Four Basic Management Functions: Planning, Organizing, Communicating and Monitoring

MODULE 2: Participating in team planning

Identifying strategies for setting goals
Discussing and agreeing on goals and responsibilities
Identifying resources required
Establishing standards of performance required by the team
Determining task reporting requirements

MODULE 3: Filling Your Communication Skills Toolbox

Discuss Advantages and Disadvantages of One-Way and Two-Way Communication, and When to Use Each
Ask Questions That Get the Answers You Need
Handling difficult people effectively

MODULE 4: Creating a Motivational Environment

How to create a Motivating and Inspiring Environment
Discuss How the Behavior Is a Function of Its Consequences
Demonstrate Rules for Reinforcing Productive Behavior
Explain how to Avoid Common Reinforcement Mistakes
Use Delegation as a Motivational Tool
Develop a Strategy for Solving a Current Employee Motivational Problem

MODULE 5: Organising and Managing Time Effectively

Understand Key Principles of Managing Time Effectively
Share Time Management Best Practices
Explain How to Avoid Typical Time Wasters
Demonstrate Five Stages of Managing Meetings Effectively
Select and Prioritize Your Own Next Steps
Develop an Action Plan for Continuing Professional Development

MODULE 6: Developing team commitment and co-operation

Communicating effectively
Encouraging team decision-making
Supporting team initiative and interaction

MODULE 7: Managing and monitoring team performance

Allocating tasks and responsibilities
Negotiating strategies for goal achievement
Identifying training needs
Negotiating on task timelines

MODULE 8: Participating in and facilitating work teams

Reviewing progress against agreed timelines
Implementing alternative strategies for task achievement
Monitoring and reporting team performance
Providing feedback to individual team members

MODULE 9: Giving feedback

Demonstrate Giving and Receiving Criticism Constructively
Explain How to Minimize Defensiveness in Yourself and Others
Specify Your Own Coaching Strengths and Weak Spots
Demonstrate a Five-Step Coaching Discussion Model
Deliver and Profit from Peer Feedback

Methodology

Interactive lectures, discussion, Question & Answers

Course Leader

SEMAN HUSSAIN

Seman has been serving in the training and human development industry for more than 16 years now. A very passionate man with super high energy, for Seman training is what he loves to do. A strong believer in the phrase “Fun Accelerates Learnings”, he will go all out to weave the learning points and the fun element comes together in his programs, making sure his audience and participants always learn something in a very positive state of mind. For most people who knows Seman, he is the connoisseur of the fun learning with high energy in the industry.

Seman started off in the training industry in 2003 with the National Service Program. There he was appointed to be one of the trainers for the Character Building & National Building Module. By 2005 he was the Head Trainer for the classroom training for the program. Later in 2006, with the drive and motivation of wanting to play bigger games, Seman develop himself and then was appointed to be the Master Trainer for both Character Building & Nation Building Module. From then on his responsibility is to train and develop the trainers for the National Service Program.

He then takes a leap into the corporate training in 2009 with a recruitment character & attitude training program for Nestle. He then become one of the few Malaysian to actually become trainers for Shell Retail Academy. By then the doors had opened up and opportunities arose to do more, train more and really develop himself in the corporate training culture. At that moment onwards up till now he had found himself to train numerous clients from the banking & finance industries, insurance industries, manufacturing industries, logistics industries, GLCs, NGOs and many more. However with the connections and passions that he have for students and youth, he still goes out there to give talks and train them once in a while and even do free training programs as a way to give back to the community and youth and thank you for there is where it all started for him to find the love he have in the training industry.

Seman had undertaken series of programs with certain organizations as part of the personal development programs to suit the client needs. So far he had conducted more than 30 entrepreneurship motivation program for PUNB, 30 batches of Team Experience programs for Carsem Malaysia and many more for organizations such as MIDF and Felda.

Seman also an experienced softskill trainer. He conducted various supervisory and leadership trainings for clients such as POS Malaysia, APM, Yeo Hiap Seng Malaysia and many more. He also conducted customer service trainings for clients such as ARAMEX, SIMPLYSITI, Design Creation and recently more than 25 batches of Basic & Advance customer service trainings for Malaysia Airport Niaga. Some other softskills trainings conducted are Motivation Trainings, Communication & Presentation Skills Trainings and Sales Boot Camp.

Seman holds…

Diploma in Business Administration (UPM)
Certified NLP Practitioner (MBNLP)
Certified RPL Assessor (Great British College Consortium)
Certified PSMB TTT Trainer
Certified Character Building Master Trainer (National Service)
Certified Nation Building Master Trainer (National Service)
Certified First Aider

Seman used his experience to share his knowledge and expertise with many well–established organizations and corporate companies such as

FINACE & BANKING	MANUFACTURING
Malayan Banking Berhad	Carsem Malaysia
Public Investment Bank	Flex
Gibraltar BSN	Sibelco Malaysia
AIA	Ajinomoto Malaysia
SME Bank	Nestle Malaysia
Berjaya SOMPO	Hicom Diecasting
RHB Finance	Meditop Corporation
AIG	Tamco Switchgear Malaysia
IT / TECHNOLOGY / TELECOMMUNICATIONS	APM
Hewlett Packard	YEOS Malaysia
ACASIA	NXP
IBM Malaysia	VENATOR
T Systems	Valser Engineering
Fibrecomm Malaysia	HAIER
TNB Engeneering	MACCAFERRI
TM Berhad	AVIATION RELATED
U Mobile	GEESM
SIEMENS	ABDA Aviation
LOGISTICS	Malaysia Airport Holdings Berhad
Wan Hai	OTHERS
Biforst Group	Shell Malaysia
GC Logistics	CREACION By Siti Norhaliza & SIMPLYSITI
City-Link	STAR Publications
Alps Naigai Logistics	TIMES Offset
ARAMEX	KPJ Wellness / KPJ Pharmaceutical
EDUCATION	Lafarge Concrete
INTI International	BAR Council
INCEIF	Felda
IIUM	Cosway
UNIMAP PANTAI College	TESCO AND MANY MORE.....

To contact Seman for any speaking, training and consultancy engagements, please contact us at +603 8074 9056 | Mobile +6012 6869 628 | or email: info@iTrainingExpert.com

Mr SYAHMAN
B (Hons) Econs – Finance UPM

Certified Professional Trainer (CPT)

HRDF Accredited Trainer

Certified NLP Practitioner by American Board of Neuro Linguistic Programming (ABNLP)

Certified NLP Coach by ABNLP

Certified in Time Line Therapy™

Syahman comes with his unique Professional and Phenomenal Training experience of 9 years. His experience and expertise in training comes from his time in the financial industry which groomed him to become a phenomenal trainer he is now.

His ability to handle numerous topics in sales and marketing, leadership, financial planning, talent management, human resource, motivation, office management, communication, team building and administration is his strength. His unique method in training is well received and recognised by his clients.

To date he has trained more than 5000 people with his Phenomenal “Character and Personality” Methodology. He is known as a versatile and entertaining trainer as he believes entertaining training will enhance the result gained from each session.

Throughout his professional training career for the past 9 year, he utilizes his uniquely and personally created methods called The S.H.A.R.E. & H.I.G.H. CONCEPT, The S.I.M.P.L.E. IDEOLOGY, T.F.H. TRAINING METHODOLOGY and PHENOMENOL O.O.T.B. He utilizes the Paper & Recycle-Based Training methodology which is uniquely rare to only a few Trainers in the country.

The S.H.A.R.E & H.I.G.H concept has been regarded as “phenomenal breakthrough” by his clients and participants. The method is a combination of ideas and methodology in which people may apply right away after every session. This is a very powerful tool that emphasises on the strength of each individual, and not their weaknesses.

He was born and raised in a family of educator. Hail from Ipoh, he started of his career in broadcasting with ASTRO after completing his studies. From a modest post of a moderator, he made his way up the ladder and was appointed as a Presentation Director in less than 1 year. Among phenomenal project under his belt during his time there is Akademi Fantasia 1, 2 and 3, El Classico and many more. His role as a Presentation director in airing live telecasts required him to always to make crucial call and tough decision making as to ensure the smoothness of the events. This grueling role sharpen his Decision, Leadership, Creativity and People Management Skills.

In 2005, the opportunity for him to make a new leap in his career come calling. Leaving ASTRO was among the toughest call. As a person, he was known as a person who always ready to take and face new challenges. He joined one of the country’s top financial institution as a Unit Trust Consultant and never look back. Steadily he rose to the occasion in 2009 when he was appointed as Agency Manager (AM) with huge numbers of associates in which he trained and develop under his wing.

He won numerous awards in sales and leadership during his time there. His passion to train and adding values to others people’s life is the keystone that keeps him going strongly. He was awarded the Certified Associate Master Trainer (AMT) title from Dr Lawrence Walter Ng Train The Trainer’s Academy in 2007 in recognition of his hard work and dedication in ensuring the people around him will always receive high quality training and education.

MEMBER OF :

American Board Of Neuro Linguistic Programming (ABNLP)
Malaysia Institute of Management ( MIM )
Federation of Investment Managers Malaysia (FIMM)
Malaysia Insurance Institute ( MII )
ESQ 165 ( Angkatan ke 30 )
Million Dollar Producer Association ( MDP )
Lead Trainer For Graduate Employability Management Scheme (GEMS 2.0)
Trainer For Skim Latihan 1 Malaysia (SL1M)

To contact Syahman for any speaking, training and consultancy engagements, please feel free to contact info@itrainingexpert.com

Testimonies

“Before attending this course, I felt that it’s a long way to become a good leader. After the course, I learned about how to understand people and also myself in order to develop a better leadership skills. He is great at bringing out the best of in the leader in me.” – M.Zulkhairi Ahmad, Engineer, Global Rail Sdn Bhd

“Before attending this course, I did not expect too much. However, I realized that I learned to motivate my subordinates and read their minds. I feel I am energized and revitalized because the training is entertaining and informative.” – Edy Farhan Anuar, IT., Global Rail Sdn Bhd

“I was eager to attend this ‘Action Driven Supervisory Skills’. I learned about human behavior, self-control, and staff coaching in this program so it is very interesting but it was too short for 2 days. I would like to join this kind of program again.” – Abdul Faffa, Site Engineer, Global Rail Sdn Bhd

“I felt I lack of knowledge and skills in leadership and supervisory skills. During the course, I learned a lot which were beneficial to me. Now, I am more confident to work for my company.” – Mohd Ajmal, Engineers, Global Rail Sdn Bhd

“I learned about how to manage myself and others with the right behavior and attitude. Thank you so much Sir! Good Job! I can now manage others better than before.” – Farah, Engineer, Global Rail Sdn Bhd

“When I heard that I will be attending a course called ‘Action Driven Supervisory Skills’, I wanted to be the last to attend because I thought that it will be a boring program. But, during the course, I was excited that I have learned about the teamwork, supervisory skills and self-improvement. Both the training and the trainer are the best ever.”– Mohd Azwan, Global Rail Sdn Bhd

“Before attending the course, I felt I lack of knowledge in how to get to know my surbodinates and supervise them. After the course, I think that I will become a better supervisor.”– Saleza Salehan, QAQC, Global Rail Sdn Bhd

Investment

Normal Fee

Pay before course starts

MYR 2,790.00

USD 820.00

Early Bird

Pay 14 day(s) before course starts

MYR 2,090.00

USD 610.00

Group Fee

Pay 14 day(s) before course starts

MYR 1,990.00

USD 580.00

(Fee inclusive of Buffet Lunch, Refreshment, Welcome Pack, Training Materials & Certificate of Achiev

Certificate

Upon successful completion of this program, you will receive a Certificate of Achievement.

Certificates are distributed on the final day of the program.

Payment mode:

1. ONLINE PAYMENT by Credit card: You can opt to register and pay online with our latest payment integration system through our website.

2. BANK IN CHEQUE
Bank in and then scan the Bank-in slip and email to us before the course commence to confirm your seat.
Courier your cheque payment to our Finance HQ.
* Note that we DO NOT take any payments during the event.

3. BANK IN CASH:You can also pay by cash through bank-in our company bank account.

4. Telegraphic Transfer- You can also opt to use GIRO or telegraphic transfer of payment via international banks.