In the world of business, effective communication is essential.  The way we communicate with others can greatly enhance relationships and the way we do business.  Communication is not just about talking, but understanding what others need and want from us. Attend this custom-made English Communication Course; The Essentials of English to enhance your buisness communication skills. 

This course will help participants to converse in English more confidently and comfortably.  They will improve their understanding of the essentials of English grammar, increase their range of  vocabulary and develop confidence with the spoken language.

People who deal with customers on a regular basis, including counter staff, clerks, customer service officers and telephone sales personnel.  Anyone wishing to improve their communication skills and be more confident in interacting with others.  A basic level of English is required for this course.

• Adverbs and Expressions of Frequency
• Superlatives and Comparatives
• Direct and Reported Questions
• Verbs to Nouns
• Suffixes and Prefixes

• Call Preparation
• Receiving calls
• Taking and Leaving Messages
• Asking for and Giving Repetition

• Clear Speaking (Pronunciation Practice)
• Functional Language for setting up appointments
• Making & Changing Arrangements
• Problem Solving on the telephone
• Role Play

• Presenting and Defending and Argument
• Asking for and Giving Clarification

• Agreeing and Disagreeing in Negotiation
• Reaching an Agreement
• Role Play

• Preparing and Presenting a Plan
• Defending Decisions and Opinions
• Preparing a Recommendation

This is an interactive class where participants will be given various scenarios and the opportunity to develop their language and fluency skills through role play and communication games.

EMILE DODDS
Bachelor of Electronic Engineering (Hons), University of Bristol, UK
TEFL Certification, Teacher Training International, London, UK

Emile is a corporate trainer and language coach. He specializes in business communication, business writing, grammar, presentation skills, customer service and general English.

Originally from Scotland, before making Malaysia his home, Emile worked in the United Kingdom, Turkey, Romania and Singapore.

Emile has written a book entitled From Manglish to English and maintains various websites, including roadtogrammar.com.

Work Experience
Years of experience, highest position
Emile has over 20 years of corporate working experience in a diverse range of industries including colleges, multinationals and small firms. His last position was in Learning Port Sdn Bhd as Head of Department, handling a team of 8-10.

Throughout his working career, he has held portfolios of head of department, product development manager and educational media specialist.

His highest achievements include building up a language centre for a Malaysian college, developing and designing a range of eLearning products, securing and carrying out training contracts with the public and private sector, running a production team and R&D work in the field of eLearning. Emile has also written a book entitled From Manglish to English. He runs several websites and has built up a social media following of over 100,000.

Trainings Experience and Clientele
He has trained hundreds of representatives from governmental ministry and large organisations that include:
Bank Negara Malaysia
HSBC
Bank Islam
Canon Marketing

Or

We have a faculty of  specialist and can cater to your organisation's different levels and specific needs.

For training and advisory services, feel free to contact us at info@itrainingexpert.com or call us at +603 8082 3707 | +603 8074 9056 | +6012 6869 628 | +6018 2175 123