“Design Thinking draws upon logic, imagination, intuition, and systemic reasoning, to explore possibilities of what could be, and to create desired outcomes that benefit the end user (the customer). A design mindset is not problem-focused, it’s solution focused, and action oriented. It involves both analysis and imagination.”

This workshop will guide participants through the process of design thinking and innovation, and will cover topics such as user empathy, rapid prototyping and user testing. It is suitable for individuals or teams who manage or are engaged in innovation processes, whilst holding strategic and operational responsibilities

By the end of the Design Thinking program, participants will be able to:

• Walk through the thinking process:- Mental Mode
• The Thinking Process in Solving a Problem:
• What is Design Thinking? Design Thinking Framework
• Core Principles of Successful Innovations
• Design Thinking as a User Centered approach to Innovative Solutions Framework
• The Process & Tools to practice on a Project

This training is intended for Supervisors, Operations Team & Clerk or participate in problem-solving teams, corrective and preventive action activities or are responsible for customer complaint issues.

MODULE 1 : KEY CONCEPTS & PRINCIPLES OF DESIGN THINKING

• Design thinking – Is and is not
• Traditional thinking versus design thinking
• Three lenses of human-centred design: Desirability, feasibility, and viability
• Benefits of design thinking
• Examples of industrial applications of design thinking
• Framework of design thinking
• How design thinking can improve our innovative ability and personal effectiveness

MODULE 2 : THE MINDSETS OF A DESIGN THINKER

• Human-centered
• Process approach
• Radical collaboration
• Culture of prototyping
• Show, don’t tell
• Bias toward action

MODULE 3 : EMPATHIZE: UNDERSTANDING THE CUSTOMER/USER

• To gain an understanding of the experience, situation and emotion of the user for whom you are designing through observation, engagement and immersion techniques
• Learn how to apply tools such as personas, empathy map and user feedback

MODULE 4 : DEFINE: FRAMING THE OPPORTUNITY

• To process and synthesize the findings in order to form a user Point of View (POV) that you will address by identifying the user, his/her needs and insights gathered
• Learn how to apply tools such as POV, How Might We (HMW), stakeholder map, customer journeys, context map and opportunity map

MODULE 5 : IDEATE: EXPLORING IDEAS & SOLUTIONS

• To focus on idea generation, translate problems into solutions, and explore a wide variety and large quantity of ideas that go beyond the obvious solutions to a problem
• Divergent and convergent ideation methods
• Learn how to apply ideation techniques (e.g. SCAMPER, What if, etc.) and tools such as sketches, prioritization matrix, affinity diagram and idea evaluation matrix

MODULE 6 : PROTOTYPE: BUILDING & VISUALIZING IDEAS & SOLUTIONS

• To build to think – A simple, cheap and fast way to shape ideas so you can experience and interact with them
• Learn how to apply tools such as developing physical prototypes, wireframes and storyboards

MODULE 7 : TEST: REVIEWING & DECIDING SOLUTIONS

• To ask for feedback on your prototypes, so as to learn about your user, reframe your POV and refine your prototype

Learn how to apply tools such as user feedback, observation and evaluation matrix

The workshops will utilize the following methods:

• Presentations
• Facilitation
• Small group sessions
• Group discussions & presentation
• Exercise.

PREM MANIAM

Masters in Engineering Business management – Asia e University M’sia

Doctorate candidate at International Business School of Scandinavia – Denmark

Prem, has great Leadership skills with high EQ, analytic and has strong knowledge in Technical, People & Operations Management, obtained his Master’s Degree in Engineering Business Management from Asia e University (M’sia) & certified MBA from Oxford Business School (UK). He is doing his post graduate Doctorate in Business Administration.

25 years of working experience in various sectors and with his last position as Operations Director (Plant Head Thailand & Melaka).

He spent over 10 years in training specializing in Process Improvement, Quality Improvement, QMS, EMS & Soft skills and was certified as Lead Auditor & Six Sigma Black Belt. Prem is keen to share his statistical expertise with wide experience in the applications of advanced statistical tools to conduct continuous improvement projects, Leadership skills, Management skills, Technical skills, Technical Report Writing, Root cause Analysis trainings, Production planning & Lean.

Highly motivated individual with experienced in training small & large groups across industries and lecturing in Universities (UM, UTM, AeU, UTEM, UMK & IBSS). Proven success in leveraging educational theories and methodologies to design, develop, and deliver successful training programs and integrate industrial technology to provide onsite and virtual training.

He has Trained, Consulted & lectured students from various industries (Universities, Manufacturing, Medical, Banking, Public sectors & Hotels

Prem’s Clientele :

• Celestica – Electronic
• A.C Technology – Manufacturing
• PK Agro – Feed
• SKP Johor Bahru & Batu Pahat – Automotive and Electronic
• Oxford Business College – College
• UTM Space – University
• Business School of Scandinavia – University
• Hung Kee Hong – Automotive
• Johor Tin – Food Packaging
• Sharp – Electronic
• Asia Clinic Group – Medical
• One Alpha Group – Electrical
• SEIEN Rubber – Automotive
• Kementerian Kesihatan Malaysia – Health Ministry.

To contact Prem  for any speaking, training and consultancy engagements, please feel free to contact info@itrainingexpert.com  

Or

We have a faculty of specialist and can cater to your organisation's different levels and specific needs.

For training and advisory services, feel free to contact us at info@itrainingexpert.com or call us at +603 8082 3707 | +603 8074 9056 | +6012 6869 628 | +6018 2175 123