• Visualizing the transition to leadership role efficiently
• Identifying just what leadership is all about
• Identifying what are the different types of leadership that suits them the best
• Awareness of their own strengths and room for improvements in terms of leadership.
• Profiling themselves and their team to better understand how to connect & adapt effectively.
• Creating effective communication and instructions within the team or with other teams in the organization.
• Motivating and coaching themselves and their team for better productivity and results.
• Developing better problem solving and decision-making skills.
• Build a moving forward plan and develop solutions for themselves and their team

This course is suitable for employees who are transiting into entry level leadership positions.

DAY 1: LEADERSHIP STARTS WITH ME
9:00am – 5:00pm

 MODULE 1: THE WHY FACTOR

• SETTING THE CONTEXT RIGHT
• ATTITUDE DRIVE: WAYS TO CREATE VALUES
• THE BELIEF SYSTEM

MODULE 2: LEADERSHIP STARTS WITH ME

• EQ: EQ OF A LEADER
• EMOTIONAL IMPACT ON RESULTS
• POSITIVE MENTAL IMAGE
• SUPAER 6 ATTITUDE OF A GREAT LEADER

MODULE 3: DiSC@LEADERSHIP

• DiSC@WORK
• 12 COMPETENCIES IN DiSC
• APPICATION IN LEADERSHIP
• DNA MODEL

Day 2: ESSENTIAL LEADERSHIP@WORK
9.00am - 5.00pm

MODULE 4: ESSENTIAL LEADERSHIP

• LEADERSHIP: ROLES & RESPONSIBILITY
• LEADERS OF THE 21^ST CENTURY
• CHALLENGES IN LEADERSHIP

MODULE 5: LEADERSHIP COMMUNICATIONS

• EFFECTIVE COMMUNICATIONS: THE INGREDIENS
• RECEIVING & RESPONDING
• BARRIERS IN COMMUNICATIONS

MODULE 6: LEADER AS A COACH

• PERSONNEL DEVELOPMENT
• ESSENTIAL COACHING
• THE ART OF FEEDBACK
• MOVING FORWARD

Interactive presentation & input, lots of good and poorly written examples, practical exercises, peer and trainer evaluation.

DARREN SURESH
MBA in Business Managment ( Leeds , UK)
Diploma in Business Management ( TAFE College)
Degree in Buisness Management ( Oxford Brookes ,UK)
Diploma in Business & Workplace Coaching (ICF , Aust)
PSMB Certified
PSMB Master Trainer ( Trainer of Trainers)
Master Class-Certified Professional Contact Center Trainer /Coach
Certified IWAM Profiler
ICF Coach ( Aust )
Master Class-Certified Dale Carnigee Interpersonal
Master Class-CPT Western Kentucky University USA –Train the Trainer Program

Darren has more than 30 years of collective working experience. He has been in the Manufacturing, Sales & Marketing, Production Training, Contact Centers, Academic Colleges and the Event Management industry. Darren’s experience in the Training industry alone has spanned 15 years. Darren is a great believer in people development and lives by his motto
“Product and Technology makes the organization good, PEOPLE make them Great”

Darren has achieved a Masters  in Business Management. Darren is also a Certified Contact Center Trainer, and has Master Class Certification in Inter-personal Skills, Customer Service, Knowledge & Training Management, Dale Carnegie’s People Management and PSMB TTT. Darren has most recently obtained an ICF Diploma in coaching making him a qualified individual and Team coach.
Darren has many successes in his time cooperate life. Darren has trained, designed and executed Customer Service programs for Sunway medical, KPJ Hospitals, Colombia Asia hospitals, Pantai Medical Group, IJN etc. Darren has a special interest in developing people from the healthcare industry

Besides that, Darren has designed programs for the contact centers that have been now considered as standard training for major contact centers in Malaysia. Darren has in his years of training completed successful Leadership, EQ, English Communication, and Customer Service and Personal Development programs in countries like Indonesia, Thailand, Cambodia, Singapore and Australia.
Darren is also a Professional member of Malaysian Association of Professional Speakers. Darren has spoken on the national stage on topics like The Generations issues, Leadership in the workforce, The Art of Engagement and Service Today. Darren has also been invited to speak on radio on BFM 89.9 on those topics. Darren has also been invited to be a Life Coach on the topic of people management.

Darren is also a sought after Team Building Master Trainer and has vast experience in Experiential & Adult learning methods. Darren’s style of training is full of energy and interactions with the participants at the highest level.

Amongst some of the organizations Darren has trained are DKSH, Bank of China, IOI Group, RHB Bank, Sunway Group, Berjaya Group, IBM Malaysia, Ambank Group, CIMB Group, Bridgestone Sdn Bhd, Kurnia Bhd, AXA Insurance, PSDC, MOHR, MOH, NCIA, CSC Asia Pacific Group, Sapura Smart School, MCIS, Rovski Sdn Bhd,  Open University Malaysia, HELP University TLDM, Maybank Group, Veritas, Wilhemsen Shipping , PSMB TTT programs, Ericsson, HP Regional , Star Cruise , NSTP , NISSAN , Chevrolet, National Panasonic , SONY Group , DELL , NXP Corp, KKR , KPM , KLN. POS Malaysia , FedEx, EMC , BSN , CCM etc

Or

We have a faculty of specialist and can cater to your organisation's different levels and specific needs.

For training and advisory services, feel free to contact us at info@itrainingexpert.com or call us at +603 8082 3707 | +603 8074 9056 | +6012 6869 628 | +6018 2175 123

"Trainer has a lot of knowledge and experiences in this area. Sharing sessions make me more comfortable and in directly I managed to build my confidence level to speak in english." Zalina, PPD Bangsar/ Pudu MOE.

"Full of experiences in management and leadership with good delivery on context and content"  Azhan Anuar, Jabatan Penjara Malaysia.

"Very good. The lecture presented is very clear" Kasman Embong, PPD Dungun MOE