Physical classes are available.
This training focuses on Key Performance Indicators, also known as KPI or Key Success Indicators (KSI), help an organization define and measure progress toward organizational goals.
Once an organization has analyzed its mission, identified all its stakeholders, and defined its goals, it needs a way to measure progress toward those goals. Key Performance Indicators are those measurements.
By the end of the course, you will be able to:
1. Defining KPI and its relevance to your areas of responsibility.
2. Setting expectations and working together to improve performance.
3. Assessing and reviewing performance strengths and weaknesses.
4. Enhancing awareness of obstacles to success and taking actions to overcome them.
5. Contributing to organizational objectives
Who Must Attend
Supervisors, Executives, Managers, Senior Management and anyone who needs to handle their areas well.
MODULE 1: Day Employees’ Performance and Business Success
MODULE 2: Performance Management Vs. Performance Appraisal
MODULE 3: Performance Management Cycle
MODULE 4: Linking of Organizational Goals, Departmental Goals
MODULE 5: Distinguish Job Descriptions, Key Result Areas (KRAs), Key Performance Indicators (KPIs) and Rating Forms
MODULE 6: How to extract Key Result Areas from Target Based as well as support Jobs
MODULE 7: How to Assign Weightage to Key Result Areas (KRAs)
MODULE 8: How to Write Key Performance Indicators (KPIs) - Exercise
MODULE 9: Role of HR Professionals, Line Managers and Employees in Performance Management
MODULE 10: Developing Performance Management Policy, its Administrative Procedures and Forms
MODULE 11: Performance Management Reporting System
MODULE 12: Managing Team Performance and Communication
Interactive Presentation, Group Activities and Group Presentation and Debriefing and lots of interactions.
Joanne has over 15 years of experience in organizational development, training and human resource management in the areas of recruitment, performance management, training and development, and succession planning. She spent 7 years as a Human Resource (HR) practitioner in a multinational corporation with stints in HR corporate, factory as well as Sales. She is an accredited MBTI Trainer.
Some of her accomplishments included an enhanced performance management system which included a post evaluation that was recognized as a best practice by the company’s headquarters in Switzerland design and implementation of career ladder, with a deeper succession planning process.
Joanne was a training consultant for outdoor experiential learning programs specialized in leadership and team building, She has facilitated outdoor experiential learning for the Rotary’s Youth Leadership Program and the Malaysian Institute of Management (MIM)’s Tun Razak Youth Leadership Program. Other projects that Joanne was involved include facilitating feedback sessions for teams and on a broader scale, employee feedback sessions for organizations, MBTI (Myers-Briggs Type Indicator) team awareness sessions and facilitating the development of shared values for organizations.
Joanne has also trained managers and supervisors on Management and Supervisory Development comprising participation at the local and regional level, Performance Management, Interviewing Skills, Coaching Skills, Leading & Building Teams and HR related programs like Talent Management and HR Development Programs.
Some of the organizations that she has trained and worked with include Philip Morris, Godfrey Phillips, UMW, Telekoms Malaysia, EON Bank, Carrefour, ASTRO, AEON, NTT-MSC Sdn Bhd, DELL, Honda, Malaysian Institute of Management (MIM).
Mr Sam Leong
Fellow IMI, MBA, IE (CEI, UK), AAE
Honorary Member of City & Guilds of London Institute, UK
Master Trainer and HR Practitioner
Mr Leong has more than 40 years of experience in Human Resources Director & Training Development with the Sime Darby Group. He conducted the company’s renowned management trainees program for years in building talents for the business.
During part of his tenure with the organization, he was directly under the managing director to execute a companywide Change Management program in building a high performance organization from heavy machinery industry, motor car sales and services, car assembly plant to oil and gas industry with a total workforce of more than 5500 employees.
Mr Leong is known for his resourcefulness and dedication in sharing and training talents for process improvements. His has implemented many big changes to the companies that he worked for and run many big change management campaigns successfully.
He conducted many company diagnostics in these business environment and recommended solutions for improvements and change. He was seconded as a Human Resources and Training consultant to China for 7 years. His main task is to develop talents for sucession planning, set up the proper work process and training academies around China to cater to the China Market. He is also an expert in setting up technical training centers for the organizations to run vocational education and skill training programs both in Malaysia and China.
To contact Mr Leong for speaking and training engagement, feel free to contact us at firstname.lastname@example.org or telephone + 603 8082 3707 | +6012 6869 628.
“I was confused about the topics before attending this course, but what I learned about the “balance score card” in this training really helped me to understand KPI and KRA. The trainer had good and clear skills.”
– Tan Chuen Keat, Woongjin Coway (M) Sdn Bhd.
“I didn’t have any idea about KPI and KRA before attending this course. This program taught me a lot about how to implement KRA. After it was done, I felt like I could apply what I had learned into my company departments.
KPI and KRA are pretty fresh subjects for me as previously I was only just evaluated by my superiors. Dr. Balan taught us a lot about the implementing and developing the subjects until the gap of knowledge was filled in my mind. I now have a much clearer picture on it. I particularly liked his examples. Easy to understand and very good, overall” – Ng Jiunn Jie, Woongjin Coway (M) Sdn Bhd
“Before attending this course I really felt like I had little knowledge about KPI/KRA. This training taught me a lot about the fundamentals on KPI, KRA and what and how to derive it. After done I felt like I could share useful knowledge with my organization. The trainer was very engaging and had a good sense of humor.
– Zainab binti Batin, Pristine Era Sdn Bhd.
“I wasn’t too sure about the concept of KRA before attending this course. This program taught me just how much it could be developed from JD. I really like the info and knowledge I gained after this course can be applied to my workplace. Dr. Balan is very knowledgeable and knows what he’s talking about.” – Mohd Firdauf Bin Samsudin, Khazanah Nasional Berhad.
“I lacked knowledge in terms of KRA and KPI according to my “balance score card”, but this course taught me how to create my KRA and KPI based on my individual JD. After it was done I felt really knowledgeable on how to explain in detail this subject to my employees.” – Nur’Atiqah binti Abdullah, Malaysian Resources Corporation Berhad.
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