This training focuses on Key Performance Indicators, also known as KPI or Key Success Indicators (KSI), help an organization define and measure progress toward organizational goals.

Once an organization has analyzed its mission, identified all its stakeholders, and defined its goals, it needs a way to measure progress toward those goals. Key Performance Indicators are those measurements.
 

By the end of the course, you will be able to:

1.       Defining KPI and its relevance to your areas of responsibility.

2.      Setting expectations and working together to improve performance.

3.      Assessing and reviewing performance strengths and weaknesses.

4.      Enhancing awareness of obstacles to success and taking actions to overcome them.

5.      Contributing to organizational objectives

Supervisors, Executives, Managers, Senior Management and anyone who needs to handle their areas well.

MODULE 1: KEY PERFORMANCE INDICATORS (KPI) & Key Result Areas (KRA)
‘What’ and ‘why’ of KRA
The difference between KRA and KPI
Success story – results of KRA implementation setting business KPI
‘What’ and ‘why’ of business KPI
Define your business direction
Specify your business KRA and KPI
Specify your business target
Turn your business measurement into dollar and cents

MODULE 2: SETTING OPERATIONS KPI
‘What’ and ‘why’ of operations KPI (down-stream concept)
Specify the operations processes
Specify the interaction of operations processes
Measurement principle: QQCT
Specify the KPI of the operations processes

MODULE 3: CASCADING DOWN THE KPI to YOUR NEXT LEVEL
Concept: result focused vs tasks orientated
Breakdown your KPI by sections
Assesses the competency of your department
Assign and set KPI for your next level
Assess the feasibility of your KPI assigned

MODULE 4: PERFORMANCE MANAGEMENT
Track the achievement of the KPI
Report the achievement of the KPI
Improve the achievement of the KPI

MODULE 5: PERFORMANCE APPRAISAL
Concept of performance appraisal
Design of performance appraisal form
Using of performance appraisal review form

MODULE 6: LINKING & ALIGNING OF KPI ACHIEVEMENT TO PERFORMANCE APPRAISSAL REVIEW FORM
Assessment on performance results
Assessment on behavioral performance
Justification for salary increment
Setting of KPI for next year
Development plan for next year

MODULE 7:LINKING PERFORMANCE APPRAISAL REVIEW TO BONUS/ SALARY INCREMENT CALCULATION
Guideline for bonus/salary increment calculation
Decision on bonus/salary increment pool
Distribution of bonus/salary increment pool
Sequence and process planning in performance appraisal review exercise

Interactive Presentation, Group Activities and Group Presentation and Debriefing and lots of interactions.

“I was confused about the topics before attending this course, but what I learned about the “balance score card” in this training really helped me to understand KPI and KRA. The trainer had good and clear skills.”– Tan Chuen Keat, Woongjin Coway (M) Sdn Bhd.

KPI and KRA are pretty fresh subjects for me as previously I was only just evaluated by my superiors. Dr. Balan taught us a lot about the implementing and developing the subjects until the gap of knowledge was filled in my mind. I now have a much clearer picture on it. I particularly liked his examples. Easy to understand and very good, overall” – Ng Jiunn Jie, Woongjin Coway (M) Sdn Bhd

“Before attending this course I really felt like I had little knowledge about KPI/KRA. This training taught me a lot about the fundamentals on KPI, KRA and what and how to derive it. After done I felt like I could share useful knowledge with my organization. The trainer was very engaging and had a good sense of humor.– Zainab binti Batin, Pristine Era Sdn Bhd.

“I wasn’t too sure about the concept of KRA before attending this course. This program taught me just how much it could be developed from JD. I really like the info and knowledge I gained after this course can be applied to my workplace. Dr. Balan is very knowledgeable and knows what he’s talking about.” – Mohd Firdauf Bin Samsudin, Khazanah Nasional Berhad.

“I lacked knowledge in terms of KRA and KPI according to my “balance score card”, but this course taught me how to create my KRA and KPI based on my individual JD. After it was done I felt really knowledgeable on how to explain in detail this subject to my employees.” – Nur’Atiqah binti Abdullah, Malaysian Resources Corporation Berhad.