Very quickly the world has been forced to communicate virtually. The current global pandemic has forced organizations to conduct all communication online or in a virtual setting. Department meetings, Corporate presentations, Performance reporting, Sales presentations, Corporate training and any other kind of knowledge transfer, all are now done online. However, this practice, while not completely foreign, is not the norm for many businesses. There are certain hurdles to overcome if you want to keep your business running like a well-oiled machine.
Virtual or online audiences depend even more on the facilitation, assignment clarification, and feedback provided by their instructor. The instructor’s role is focused on facilitating audience efforts to think critically, apply and make sense of new knowledge. Hence the presenter’s need for enhanced rapport building skills including probing, persuasiveness, empathy, active listening, articulate speaking including voice and power words and immaculate knowledge of the online presenter platforms.
By the end of the online training, the delegates will
- Develop rapport with and engage your audiences
- Empathize with audience’s perspective, emotions, wants and needs
- Employ ‘power words’ to solicit desired emotions in your audience
- Apply communication techniques in Articulate Speaking, Voice Characteristics, Probing & Active Listening
- Learn Online body language essentials
- Adhere to Virtual Meeting Etiquette
- Understand the technology and features of online presenter platforms
Who Must Attend
Anyone who needs to present in front of any audience for work e.g Sales Personnel, PR Relations, Frontliners, Customer Service Personnel, Managers & Senior Managers
DAY 1 – 4 Hours
Module 1: The Art of Developing Rapport with your online audience
Trigger desired audience emotions
Emote with sure win powerful words that create positive mental pictures
Selling the benefits of attending your online presentation through subtle reminders
Set the mode of the session by getting your audience's agreement to participate according to your house rules. e.g. type on chat, raise hands, unmute, no hate words, no heated arguments and profanities, etc.
How to see the audience's focus throughout your virtual presentation
Engaging the audience through directing their emotional state
A bad Example – A low impact dull presentation that bores to death
A great Example - A dynamic and interesting presentation that captures & sells
Module 2: Cultivating Empathy to Impress Your Audience
Understanding audience’s pain points, emotions, wants and needs
Learning to use empathic dialogue to develop trust
Module 3: Articulate Speaking that Convince
Captivate hearts through your Voice
Tone, Pitch, Silence, Rhythm, Rate of Speech and Volume
Powerful words that play with people's psychology
Module 4: The Art of Probing that Generate Real Sales
What questions ask to identify the underlying audience's issues
How to craft empathic questions to encourage the audience to express themselves
Module 5: Active Listening to Customers' Pain POints and Intrinsic Motivation
How to listen, paraphase and communicate with others
The interactive communication flow during Q & A sessions in your presentation
Day 2 – 3 hours
Module 6: Using Engaging Body language To Increases your credibility
Powerful gestures that captures attention and increase credibility
Body Language Mistakes To Avoid During Presentations
Face-to-face etiquette (offline) for Online Audience that works exceptionally well
Module 7: Pitching & Selling Virtually
Top 7 Tips that Sells & Keep Your Audience Come Clamouring from More
Module 8: Familiarising Yourself with Technology
Which online platforms to pick to promote, pitch and sell effectively
(How to use Virtual Meeting softwares effectively: chat, breakout rooms, share screen, record, polls, videos, music, etc)
Module 9: Participant presentation:
Participants individually share their screens and show the class what they learned about the platforms.
Participants shall be made “meeting co-hosts” so that all the host features are available to the participants to present their knowledge of platform features to the class.
Group activity - 2-Minutes Presentation
Within groups (breakout rooms), participants design their 2 minutes presentations or sales pitch. During those 2 minutes, the participants must cover the components of powerful presentation taught to create mental pictures to engage and captivate.
There will be a checklist given prior the course for prepration which help them to gain confidence in speaking confidently online.
Interactive Online Training
Group exercises in breakout rooms
2-minutes presentations by attendees
Q & A
MR SHAHRUKH MOGHAL
Mr Moghal is a Certified Trainer by HRDF, Malaysia. He brings to you over 15 years of experience in call centre training, customer services, telesales and tele-debt trainings and consultancy. Shahrukh believes that front-liners deserve to be assured of their importance in the overall mix of the organizational structure.
Shahrukh is the founder of The PLEASE!™ Workshops which train front liners to implement winning Customer Interaction Tools such as to Probe, Listen, Empathize and Articulate. The PLEASE!™ Workshops are suitable for any executive who interacts with customers regularly. A powerful too, especially in Call Centre Agent skills development. His training sessions are filled with an air of positivity and motivation for the participants. His training style revolves around Concepts, Application, Reflection and most of all FUN!!
To contact Shahrukh for any speaking, training and consultancy engagements, please contact us at +603 8074 9056 | Mobile +6012 6869 628 | +6018 2735 123 or email: info@iTrainingExpert.com
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