How to handling disaster, Tackling crisis, Addressing operational & business continuity?

We have global warming crisis now and it appears to stay. Earthquakes, typhoons, and tsunamis hit  Asia, America  and Oceania many times in the past, and can recur any time too in future. These natural disasters and crisis are made worse by other man-made crisis like terrorist attacks, regional wars (both military and economics). Then there are calamities like massive oil spills from shipwrecked tankers, nuclear rector leakages, hazardous chemical factories explosions, and  act s of sabotages like hijacking and pirate attacks on the high seas.

Our planet earth never seemed to be void of pandemics. The bovine fever or mad cows  disease invaded Europe in the 80’s. Then  SARs,  JE, and bird’s flu  that  broke Asia in turmoil  the 90’s. Most recently the corona virus starting in Wuhan province in China became a world-wide  crisis as declared by  WHO. What do we do as individuals, as ciiizens of nations to counter or be safe from this plague?  And as employees of organisations that stand to lose huge, financially and non-financially, each time disaster/crisis erupts?

This Course discuses how To Be Prepared, and What To Do when disaster/crisis strikes.

Upon completion of this program, the participants will be able to:

• Theory, concept, principle: will be able to follow and have the  definition, knowledge to discern the issues giving rise to disaster, crisis and how to restore or maintain good image or proper publicity to safeguard their organisation.
• Practice, process, application: know the implications of disaster, emergency, crisis, and service or business/operational  disruptions; and how to overcome and handle
• Avoid landmines: Pitfalls to avoid to avert failures  and false hopes in BCM programmes
• Understand the CSF: Elements for good practical BCM agenda, knowing them so as to ensure effectiveness and  success in their organisations’ BCM efforts.

• Officers and managers of Safety, Security , Surveillance, and Emergency department
• Officers and managers of Administration & Logistics Department
• Officers and managers of Fulfillment and Support Department
• Officers and Managers of Legal, Corporate Services Department
• Officers and managers of Risk Management Department
• Officers and managers of Internal Audit Department
• Officers and managers of HR and manpower Department
• Officers and managers of Operations Department
• Officers and managers in regional, branches and subsidiary company’s locations
• Officers snd managers of Production, Factory and Assembly Line Department
• IT/Systems, Support, and DRP Department
• Other personnels in Finance, Procurement, Stores,/Warehouse and R & D Departments, or any other departments in the organisatuon  that  that HR & Training recommend to attend

MODULE 1: UNDERSTANDING CRISIS

• Disaster & sources or drivers
• Crisis…period, risk issues,
• What is at stake?
  & issues Crisis or BCM video clip

 
MODULE 2: CRISIS MANAGEMENT VIDEO

• What do you learn from this short video clip?

 
MODULE 3: MANAGIUNG THE 3 STAGES OF CRISIS

• Emergency
• Business Survival
• Business Continuity

 
MODULE 4: STARTING YOUR 4RISIS MANAGEMENT JOURNEY

• Formalise your 5Ps
• Complete the 7Cs

 
MODULE 5 :CRISIS MANAGEMENT VIDEO

• Lessons learnt from this clip.

MODULE 6: THE  COMMITTEE

• Role
• Roles of others
• Avoiding bad publicity and negative vibes that slowly but surely will ‘kill’ even the most invincible institution
• Preventing punitive suit, damage-liability, winding down, take-over, folding-up or closure

MODULE 7: CAPACITY  &  CAPABILITY

• Financial resources
• Assets, logistics, and infras
• Non financial resources
• BRS: Placements & recovery sites

 
MODULE 8 : BIA:  COMUPTATION OF CRISIS RISK IMPACT

• Business impact analysis
• Business loss
• Non financial loss
• Identifying your critical business/service functions.
• Critical products/services
• Non-critical products/services
• Survival mode versus ‘as-usual’ mode

MODULE 9 :CASE STUDY  I

• Group discussion & presentation
• Discuss types of disaster.
• Controllable and uncontrollable disasters.
• Why is there crisis after every disaster?
• Prevention versus Cure approaches
• Localised versus global disaster/crisis.
• Safety & security drill

Ways and approaches to effective drills.

Drill frequency, at what levels, head office and regions/branches/subsidiaries.

MODULE 10: CO-ORDINATION

• Internal support group
• External dependencies
• Logistics, Security, Rescue,
• Relief Centres, Medical & Health,
• Local and global NGOs

MODULE 11: BCM  video clip

• What can you take or learn from this clip?

MODULE 12: COVER

• Establish your business recovery site (BRS)
• Cold, warm, hot

MODULE 13: CRISIS  COMMUNICATION

• How crisis communication differs from normal communication?
• Pacify & inform internal audience & stakeholders
• Address eternal stakeholders
• CEG: Crisis escalation guide
• Official & authorised party/source

MODULE 14: BCM  video

• Discuss matters highlighted in the video.

 
MODULE 15: COMFORT

• How do you test the effectiveness of your BCM programme?
• Frequency of testing
• Compare peer notes & practices to ensure effectiveness

MODULE 16: AVOID  LANDMINES

• Know the pitfcalls that derail or fail your BCM

MODULE 17: YOUR  CSF

• Critical success factors
• Why some BCM programmes failed?
• Elements for practical and successful BCM

 
MODULE 18: CASE STUDY II

• Second group discussion & presentation
• The MOT (Moment of truth).
• Disaster strikes, crisis period starts.
• How does an organisation (board and management) react?
• BCM invocation: Putting the BCM activities and action plans into motion.

MODULE 19: COMMENT & ASSESSMENT

• Input and views from participants

Dr Josef
FCCA(UK); CA(M’sia); Hon DBA-Mgt Phi(Kursk)

Dr Josef graduated in ACCA(UK) in 1976, was an Associate Member in 1979, and elevated to Fellow Member in 1984. He was admitted as a member of The Malaysian Institute of Accountants in  1983. For his many publications of management books, newspaper articles, and conference/seminar/workshop papers, he was conferred an honorary degree of Doctor of Business Administration (Mgt Philosophy) by Kursk State Technical University Russia in 2006.  He was elected  the Regional Director for the Malaysian Chapter of PRMIA (Professional Risk Mgrs’ International Association) in November 2007; and held office from Nov’07 to April’10.  He was the Treasurer of FAAM (Fulbright scholars Almuni Association of Malaysia) from May’08 to April’10.  He was an independent director of a commercial bank based in Cambodia from 208 to 2013. In Sept’10 he was appointed as an Independent  Director of a  remittance company operating throughout Malaysia.

Executive/managerial experience:

Josef’s  executive and managerial career spanned the past 3 decades.  Throughout this 30 years, he worked in 6 different banks as Branch Manager and later holding various posts at the corporate head office. He also worked in 5 non-banking organisations where he held various executive/ managerial capacities,  as Head of Internal Audit/Chief Auditor and Secretary to the Board’s Audit Committee. His last job before he retired in April 2007 was as the Chief Risk Officer/Head of Risk Management Division of a large M’sian commercial bank.  Prior to that he was the General Manager/Compliance Officer for Anti-money laundering (AMLA) of another  Malaysian bank. He is now the Principal/Proprietor of RiskFirst Consultancy & Training Services.

Sabbatical work:

He was awarded the US-sponsored Fulbright Professional Exchange Program in 1995/96. For this sabbatical in the US he was attached to the Institute of Internal Auditors Inc Head Office at Altamonte Springs Florida; where he participated in an advanced auditing & corporate governance review workshops in Orlando Florida, Pheonix Arizona, Dallas Texas, and in Washington DC. In May 2004 he participated in the intensive workshop/seminar on risk management  at INSEAD Paris France.

Speaker:

From 1996 onwards, Josef is a regular speaker/facilitator/panel chairman for public and inhouse forums / workshops and conferences. He has accepted invitations to deliver his papers in Kuala Lumpur, Dubai UAE, Mekong Institute Khon Kaen University Thailand, Fontainbleu Paris France,  Shanghai & Beijing China, Sydney & Melbourne Australia, Bangkok Thailand, Mumbai & Hyderabad India, Singapore, Phnom Phen Cambodia,  Orlando Florida, Hong Kong, Brunei, Mauritius, Nairobi Kenya, Manila Philippines, Seoul Korea, Hanoi & Ho Chee Min City Vietnam, Bali & Jakarta Indonesia.  

Newspaper and journal articles:

Since 1996 Josef has contributed articles focusing on his areas of work. These articles are published in  the local Malaysian newspapers (the NST) regularly, as well as in Malaysian business-magazines and professional newsletters/journals.

Voluntary organisations

Josef has been active in voluntary and charitable organisations. He was Asst.Secretary of DBNA Kuching Branch (1980-81), Charter President of The Certified Accountants Society of Sarawak(1982), President of KK Host Lions Club(1986-87),  Zone Chairman Lions Club Int’l Zone 14 Region 5 District 308A, Secretary Kuching  HHH(1980),  Committee for Kinabalu Golf Club Sabah (1987), Board of Governors for the Institute of Internal Auditors Malaysia (1998-1999),Treasurer of Fulbright Almuni Association of Malaysia (2008-2010) Regional Director of PRMIA (Professional Risk Managers International Association KL Malaysia Chapter (2007-2010). He was appointed Councillor of Bau District Council from January 2014 to June 2016.