Physical classes are available.
Very often, secretaries and administrators are not told- they have one of the most, if not the most important job in the company. They are being entrusted to hold fort, and single-handedly manage the day to day operations and tasks of the company’s top leadership.
- Be more accountable & take pride of their supremely important responsibility in the front-line
- Implement effective phone and email etiquette
- Manage personal change to achieve greater standards of professionalism
- Assume responsibility for their choices, attitude and behavior to build a powerful image and personality
- Foster an efficient and productive working relationship with their peers
- Create positive and lasting first impression to clients
- Value the basic concepts of time
- Determine the best ways to rearrange their
- Apply the Urgent & Important Matrix at work
- Exhibit professionalism and courteous at all times
- Understand the fundamental concepts of thoughts and its impact in our daily lives
- Appreciate that thoughts become things. Positive thoughts beget positive results
Who Must Attend
This Secretarial and Administrative workshop is designed for learners in secretarial, clerical and administrative roles, aspiring to mastery and innovation. Learning is pitched at a level to help the participants synthesise best practices into their work-life.
Module 1:Professional Standards
The changing organization
Skills and qualities of an Effective PA
Module 2:Getting Organized
Keeping Your Workspace Organized
Using a To-Do Book
The Extra Mile: Adding Project Management Techniques to Your Toolbox
Module 3: Effective Communication Skills
Goals of Communication
Listening and Hearing: They Aren't the Same Thing
Sharpen Questioning Skills
Communicating with Power
Barriers to Communication
Non Verbal Communication
Body Language Tips
The Signals You Send to Others
It's Not What You Say, It's How You Say It
Working with people and “Team-ing”
Module 4: Business Communication Skills
The Myths of Written Communication
Effective report writing model
How to use the right tone in written communication
Module 5: Priority and Time Management
Time is Valuable
Why Time Management?
There is Time for Everything
Manager's Time - How Should I utilise Time?
Finding Time - Urgent vs Important, Prioritising
Time Management Problems
Setting goals and get it all done
Module 6: Managing Meetings
Conducting Effective Meetings
Categories of Participations & Facilitation Challenges
Meeting Follow Up
Module 7: Managing Conflicts and Difficult People
Why Conflicts Arises
Personality Who Causes Conflict
Types/Cause/ Stages of Conflict
Module 8: The Art of Relaxation
Physiological responses to stress
Top 2 most important things you can do for your body daily
Taking a Stress Test
Effective Ways to Manage Stress
Accomplishing Work-Life balance
6 Tips to Improve Work-Life Balance
Interactive webinar- Online learning
Certified Professional Trainer (HRDF)
Mae has 20 years experience in the training line, after having worked for 15 years and held several executive, management and senior management positions in various organisations. He started his career with the Technical Education Division, Ministry of Education, Malaysia. He then joined a privately-run integrated education group in Kuala Lumpur as a member of the Senior Management Team. He was later appointed to be the Group Head of Human Resources and was directly responsible for training and development. Before becoming a full-time training consultant, Ismail served as the Central HR Training Coordinator for Standard Chartered Bank Malaysia Bhd.
Mae has a vast experience conducting various Organisational, Management, Executive, Supervisory and Personal Development Programmes for all levels of staff - from the Support Group and Front Liners to Senior Management in both the public and private sectors across the service and manufacturing industries. He was also one the trainers for the Graduate Employability Management Programme (GEMS) and Skim Latihan 1 Malaysia (SL1M) through Khazanah Nasional.
As a trainer and consultant, Mae has guided many of his course participants to tap their true potentials through his deliveries and workshops. He believes in sharing his personal aspirations and giving his best to help people fulfill their individual goals in their careers and personal lives. His warm personality and friendly, down-to-earth, common-sense approach has made his sessions well received by all participants.
Mae holds a Master in Business Administration (MBA) in Total Quality Management from Newport University, USA and was initially trained in mechanical engineering in the United Kingdom and has received professional training in management and human capital development. He attended the Certificate in Training and Development (CITD) course from the Institute of Administrative Management, U.K. and is a Certified Professional Trainer with Pembangunan Sumber Manusia Bhd (PSMB). Mae is also an Associate Trainer with the University of Malaya Centre for Continuing Education (UMCCEd), Institut Tadbiran Awam Negara (INTAN) dan IIUM Centre for Continuing Education (ICCE), International Islamic University.
To contact us for any speaking, training and consultancy engagements,
please contact us at +603 8074 9056 | Mobile +6012 6869 628 or email: info@iTrainingExpert.com
We have a faculty of specialist and can cater to your organisation's different levels and specific needs.
For training and advisory services, feel free to contact us at firstname.lastname@example.org or call us at +603 8082 3707 | +603 8074 9056 | +6012 6869 628 | +6018 2175 123
"Energetic, great flow" - Senior Manager, East Spring Investments Berhad
"Well prepared & awesome" - Manager, Lembaga Tabung Haji
"Very informative & engaging" - Assistant Supervisor, Bank Negara Malaysia
"Sri gave a really great presentation, very clear and able to understand the topic well, gave out some really good & real life examples" - Business Development Executive, Percetakan Tenaga
"Thank you for keeping up with the momentum and also keeping it interesting. It is very useful for my jobscope" - Associate, PIDM
"Thumbs up for the trainer. She made me very comfortable. Excellent time management and fully covered all the topic within the time frame. Great and useful tips to practise in our routine life," - Clinical Instructor, Pantai Hospital Kuala Lumpur
"One of the best trainings I have attended. The trainer was excellent. I learnt a lot and also enjoyed at the same time"- Customer Care Assistant, Columbia Asia
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