Physical classes are available.
Very often, secretaries and administrators are not told they have one of the most important jobs in the company. More than merely an extra pair of hands, they are entrusted with the enormous responsibility of managing the daily operations of the office when top leadership isn't available.
Their job scope requires multi-disciplinary administrative skills that help them with communication, interpersonal relations, time management and stress management. All essential tools to help them overcome daily challenges in any workplace.
In this practical course, administrative personnel will be trained to expand these strategic skill sets and be empowered with the right mindset in order to create an effective and positive workplace environment.
In this course, you will learn to understand the importance accountability, secrets of dealing with people, telephone etiquette, time management and a host of management skills which improve their on-the-job performance.
- Exercise greater ACCOUNTABILITY.
- Practice more effective Phone and Email etiqutte.
- Manage personal change to comply with greater standards of professionalism.
- Create a more authoritative image for themselves in the office.
- Create a more lasting impression with clients.
- Foster more productive working relationships with their colleagues.
- Possess greater mental fortitude in any given situation.
Who Must Attend
This Secretarial and Administrative workshop is designed for those in secretarial, clerical and administrative roles. Learning is pitched at a level to help the participants synthesise these best practices into their work-life.
Module 1:Professional Standards
The changing organization
Skills and qualities of an Effective PA
Module 2:Getting Organized
Keeping Your Workspace Organized
Using a To-Do Book
The Extra Mile: Adding Project Management Techniques to Your Toolbox
Module 3: Effective Communication Skills
Goals of Communication
Listening and Hearing: They Aren't the Same Thing
Sharpen Questioning Skills
Communicating with Power
Barriers to Communication
Non Verbal Communication
Body Language Tips
The Signals You Send to Others
It's Not What You Say, It's How You Say It
Working with people and “Team-ing”
Module 4: Business Communication Skills
The Myths of Written Communication
Effective report writing model
How to use the right tone in written communication
Module 5: Priority and Time Management
Time is Valuable
Why Time Management?
There is Time for Everything
Manager's Time - How Should I utilise Time?
Finding Time - Urgent vs Important, Prioritising
Time Management Problems
Setting goals and get it all done
Module 6: Managing Meetings
Conducting Effective Meetings
Categories of Participations & Facilitation Challenges
Meeting Follow Up
Module 7: Managing Conflicts and Difficult People
Why Conflicts Arises
Personality Who Causes Conflict
Types/Cause/ Stages of Conflict
Module 8: The Art of Relaxation
Physiological responses to stress
Top 2 most important things you can do for your body daily
Taking a Stress Test
Effective Ways to Manage Stress
Accomplishing Work-Life balance
6 Tips to Improve Work-Life Balance
Interactive webinar- Online learning
MALAR is a PSMB Certified Trainer and a Business Coach with over 17 years of training experience. Malar holds a Bachelor of Arts, majoring in Anthropology & Sociology from National University of Malaysia (UKM), a Master’s in Business Administration at University Utara Malaysia (UUM). She is currently pursuing Doctorate in Business Administration at UUM. She is also a member of Malaysian Association of Training Providers(MATPRO), Certified Practitioner of Neuro-Linguistic Programming(ABNLP), Certified KPI Professional & Practioner (KPI Institute), Certified Sujok Acupressure Therapist AND PSMB Approved Mentor for SMEs (FIRE Programme).
She is currently pursuing Doctorate in Business Administration at UUM. She is also a member of Malaysian Association of Training Providers(MATPRO), Certified Practitioner of Neuro-Linguistic Programming(ABNLP), Certified KPI Professional & Practioner (KPI Institute), Certified Sujok Acupressure Therapist AND PSMB Approved Mentor for SMEs (FIRE Programme).
Malar has held prominent positions in various MNCs in Malaysia as a Senior Production Executive, Training Executive, Quality Control Executive and Head of HR and Training Department. She has also developed vast experience in the full spectrum programs from Train The Trainer to Strategic Performance Management and Strategic Thinking & Planning to Talent Management and Interview skills. Just to name a few.
She also actively undertakes consultation work and projects relating to Customer Service Framework, Implementation of KPI, Company Profiling, Leadership profiling and Job Analysis. Malar has personally coached and trained employees from Asian countries such as Singapore, India, Thailand, Vietnam, Laos, Myanmar, Brunei, Maldives, Mauritius, Cambodia, Middle East(Oman) and Indonesia.
For training and advisory services, feel free to contact us at email@example.com or call us at +603 8082 3707 | +603 8074 9056 | +6012 6869 628 | +6018 2175 123
"Energetic, great flow" - Senior Manager, East Spring Investments Berhad
"Well prepared & awesome" - Manager, Lembaga Tabung Haji
"Very informative & engaging" - Assistant Supervisor, Bank Negara Malaysia
"Sri gave a really great presentation, very clear and able to understand the topic well, gave out some really good & real life examples" - Business Development Executive, Percetakan Tenaga
"Thank you for keeping up with the momentum and also keeping it interesting. It is very useful for my jobscope" - Associate, PIDM
"Thumbs up for the trainer. She made me very comfortable. Excellent time management and fully covered all the topic within the time frame. Great and useful tips to practise in our routine life," - Clinical Instructor, Pantai Hospital Kuala Lumpur
"One of the best trainings I have attended. The trainer was excellent. I learnt a lot and also enjoyed at the same time"- Customer Care Assistant, Columbia Asia
|Sign up 1 pax|
|Pay before course starts|
|Sign up 1 pax|
|Pay 14 day(s) before course starts|
|Sign up 3 pax or more|
|Pay 14 day(s) before course starts|
*This course fee is applicable for online training
1. ONLINE PAYMENT by Credit card: You can opt to register and pay online with our latest payment integration system through our website.
2. Telegraphic Transfer- You can also opt to use GIRO or telegraphic transfer of payment via international banks.