The challenge of business communication is the main obstacle for all professionals in most industries. The ability to speak, write and present with confidence and clarity in the workplace is absolutely essential for anyone who seeks a prosperous career anywhere.

New mediums and workplace cultures mean that traditional "hard sell" tactics aren't as effective as they used to be. As a result, communicators need to learn how to embrace the more subtle nuances of business interactions.

Applying the appropriate language to the appropriate context, emphatically listening to the other party or even punctuating the right content for one’s emails and reports.

From tonality, structure, content and body language, this program offers a crash course on the fundamental principles that you need to improve your overall business communication skills (spoken and written) and become a more effective and confident professional.

By the end of this course, participants should be able to:

- Present confidently through in both online and face-to-face settings.

- Appropriately use the right tone, style of speaking and writing in different business situations.

- Quickly master the principles of good grammar to help write professionally.

- Write error-free emails.

- Understand how to use different business terminologies from different sectors.

Highly practical and interactive group and individual exercises will be used to ensure the participants get sufficient practice and exposure. Substantial writing tasks will be involved.

Bringing your own laptop is recommended.

EMILE DODDS
Bachelor of Electronic Engineering (Hons), University of Bristol, UK
TEFL Certification, Teacher Training International, London, UK

Emile is a corporate trainer and language coach. He specializes in business communication, business writing, grammar, presentation skills, customer service and general English.

Originally from Scotland, before making Malaysia his home, Emile worked in the United Kingdom, Turkey, Romania and Singapore.

Emile has written a book entitled From Manglish to English and maintains various websites, including roadtogrammar.com.

Work Experience
Years of experience, highest position
Emile has over 20 years of corporate working experience in a diverse range of industries including colleges, multinationals and small firms. His last position was in Learning Port Sdn Bhd as Head of Department, handling a team of 8-10.

Throughout his working career, he has held portfolios of head of department, product development manager and educational media specialist.

His highest achievements include building up a language centre for a Malaysian college, developing and designing a range of eLearning products, securing and carrying out training contracts with the public and private sector, running a production team and R&D work in the field of eLearning. Emile has also written a book entitled From Manglish to English. He runs several websites and has built up a social media following of over 100,000.

Trainings Experience and Clientele
He has trained hundreds of representatives from governmental ministry and large organisations that include:
Bank Negara Malaysia
HSBC
Bank Islam
Canon Marketing

Or

We have a faculty of specialist and can cater to your organisation's different levels and specific needs.

For training and advisory services, feel free to contact us at info@itrainingexpert.com or call us at +603 8082 3707 | +603 8074 9056 | +6012 6869 628 | +6018 2175 123