Today's fast moving business environment demands more from office support personnel than ever before.

Today's secretaries and administrative assistants are professionals who need a sophisticated set of skills to meet their daily challenges.

As an Executive Secretary or in an Administrative role, you are expected to:

• Communicate excellently with people from every level of the organization
• Juggle multiple priorities and demands with a packed schedule and tight timing with high EQ
• Stay cool while handling all unforeseen changes, difficult people, conflicts and problems

Does it feel like it is challenging? Of course.
That's why this conference is meticulously designed — to help you perform at your work better.

This Conference seminar is crafted with you in mind, offering a unique and handpicked power-packed sessions to boost your performance, health and confidence. And throughout the day, you'll have the opportunity to meet and network with individuals who really understand what you do … because they do it, too.

At the end of this Secretary workshop, participants should be able to:

• Identifying the limiting beliefs, thought patterns and unempowering habits that
  • sabotage mental toughness and resilience
• Dealing effective with stress, distractions, tensions and pressures during challenging times
• The Change Process ensures that effective techniques and tactics are applied to remove the unwanted and unsupportive beliefs, behavior patterns and habits
• Master powerful mental techniques to strengthen the mind

• Setting resilient goals and taking massive action

Secretaries, Office Administrators, Office Managers, Confidential/Executive/Private Secretaries, Personal Secretaries, Principal/Personal/Administrative Assistants,  Public Relations Executives, Guest Relations Officers, Customer Relationship Managers and Executives, Account Managers and other frontline and support staff.

Schedule for Secretary Day Conference and Topics are subject to change

Personal Branding - Be Outstanding!
In today’s competitive and challenging corporate environment, having the required technical skills and knowledge are just marginally sufficient for the meeting KPI or KRA set for Secretaries. Nonetheless, it was of utmost importance to realise the power of building a customized personal branding for yourself in order to outperform, if not to outplay your colleagues in order to exude the positive branding in you.

In the ever changing corporate world, the power of creating a positive yet lasting first impression counts. As statistically proven, people are generally visual; hence this session fills all the gaps in your personal branding. After this session, there will be a great positive psychological boost that heightened your performance level. 

Colored Brain Communication - Enhancing Brilliant Interpersonal Skills
Have you ever explained something so clearly to someone, yet they do not seem to understand you? Or vice versa? Or wonder why the same exact information can be interpreted differently by different people? Why does this happen?

When communicating with others, or if you would like to persuade or influence decision making, would you be interested to find out how “colored brain” communication can help you to do so as well as facilitate the working relationship?

Managing Diversity & Changes
In our increasingly borderless and global market place, having cultural intelligence (CQ) skills gives you a competitive edge and competency at work.  In this workshop, we shall explore the work values, attitudes and assumptions from people of various cultures to increase your 'world- mindedness'. You will learn to apply and manage cross cultural intelligence at work to encourage diversity awareness and reinforce inclusion.

Strengthening Mental Toughness And Resilience - Operating At Peak Mental And Emotional Efficiency And Effectiveness

During challenging, difficult times such as the pandemic, more than ever before, the ability to overcome mental barriers is incredibly useful and critical for survival. "Mental toughness is the ability to resist, manage and overcome doubts, worries, concerns and circumstances that prevent you from succeeding, or excelling at a task or towards an objective or a performance outcome that you set out to achieve."

What Are The Core Distinctions Of Mental Toughness?

Mental toughness skills are an asset to have in all areas of life. Those that train and own the quality we call “mental toughness” easily rise to positions of authority and leadership in business, corporates, industries, athletics, show business, in addition to excelling in their personal lives.

In this workshop the scope of what mental toughness encompasses:

developing a winners mind set, fostering focus, stress optimization, clearing limiting beliefs, unsupportive behaviors and unempowering habits, perturbation, maxing out limits, goal setting, preparedness and taking massive action

Interactive Presentations, Group Discussion, expert input, role play, brainstorming, quizzes, question-and-answer session. Plus activities for changing state, feeling good activity, guided imagery, visualization, clearing mental blockages, building resilience, stress busting, problem solving, breakthough and transformation

MS WINNIE CHO
Bachelor of Pharmacy (Hons), University of Southern Queensland
Master of Business Administration (University of South Australia)
Diploma of Training and Assessment System (Competency Training Institute of Australia)

Winnie is passionate about sales and leadership.

Her vision, “Harnessing Inner Potential”, demonstrates her belief in intrinsic capabilities and talents in everyone to succeed.  Since she started her training and consultancy career, she has broadened her exposure from pharmaceutical to others industry ranging from financial, FMCG, engineering, communication and entertainment, nutritional, chemical, industrial, construction and others industry.

Winnie’s expertise includes sales leadership, building high performance teams, coaching, strategic implementation etc. Throughout her years as Sales Director, she successfully drove 4 products to the Top 10 Malaysia ethical products list despite generic challenges. She also has experience in building high performance teams that have become some of the most recognized field forces in the industry.

Among her participants, Winnie is known for her applicable and job-related content that is delivered in a fun and vibrant pace.   

Or

We have a faculty of specialist and can cater to your organisation's different levels and specific needs.

For training and advisory services, feel free to contact us at info@itrainingexpert.com or call us at +603 8082 3707 | +603 8074 9056 | +6012 6869 628 | +6018 2175 123

“In this program, I learned about so much about how colored brain communication tells us how people work style, behaviour and attitude, their emotional drives, and how to be positive using Affirmatives. It is such an excellent feeling at the end of the day. Thank you so much” Ashida, PA CEO, Carigali-PTTEPI Operating Company Sdn Bhd.

“Before coming to the conference, I was kind of demotivated with the prolonged effect of the Covid19 pandemic. In this session, I discovered so much on how to connect with others based on their colored-brain communication and how I can contribute to the entire organisation. This is so interesting because it helps me to handle people and communicate better by understanding how to work around the differences between myself and others’.  I feel much more knowledgeable. The trainer, Ms Rachel is awesome.” - Leli Eddy, PA CEO Malaysia Thailand Joint Authority.

“Before coming for this course, I always felt that there are so much difference or misunderstand in the workplace. Different people behave differently and have different kind of attitude with attempting projects. In the course, I learned about other people’s colored brain & why they acted that way they do. After this, I feel I can work better with others because I have better understanding of why people react and behave they way they do. The trainer, Rachel Khor is an excellent speaker.” Rosni, Malaysia Thailand Joint Authority.

“The biggest take home from me is understanding colored brain communication & the law of attraction. After the course, I feel extremely good. I know what should I adapt to base on the differences based on the colored brain profiles. The trainer, Rachel Khor is such an energetic, active and motivating person. She is a very good speaker. Thank you so much” Zuraida, Carigali-PTTEPI Operating Company Sdn Bhd.”

During the course, I learned about different colored brain communications styles and how they function. After the course, I feel enriched with new knowledge which I could apply to my life. The trainer, Rachel Khow is a very down to earth, knowledgeable and motivating. I had an enjoyable session. Thank you”- Jocelyn, PA Dr Saw, Kuala Lumpur Sports Medicine Centre Sdn Bhd

“I like the problem solving session because it related to real life experience.”-  Suganeeya K,  – Olympia College
 
“ I learn how to manage my work and the relationship with my boss.”- Azlina Ariffin, Secretary - RHB

“I enjoyed Effective Communication.”– Michelle Lai, Secretary - Stenta Films (M) Sdn Bhd
 
“There’s full of input and it’s just a great. I like the time management and problem solving session. The speaker was very good and she gave us helpful tips of managing bosses, work and expectation.”- Comel Hartini Azhar, Secretary - Cradle Fund Sdn Bhd