Overview
Today's fast moving business environment demands more from office support personnel than ever before.
Today's secretaries and administrative assistants are professionals who need a sophisticated set of skills to meet their daily challenges.
As an Executive Secretary or in an Administrative role, you are expected to:
- Communicate excellently with people from every level of the organization
- Juggle multiple priorities and demands with a packed schedule and tight timing with high EQ
- Stay cool while handling all unforeseen changes, difficult people, conflicts and problems
Does it feel like it is challenging? Of course.
That's why this conference is meticulously designed — to help you perform at your work better.
This Conference seminar is crafted with you in mind, offering a unique and handpicked power-packed sessions to boost your performance, health and confidence. And throughout the day, you'll have the opportunity to meet and network with individuals who really understand what you do … because they do it, too.
Learning Outcomes
* Increase your leadership, influence and ability to get results – without formal authority
* Enhance your confidence, credibility and interpersonal skills
* Build strategic relationships by improving Cultural intelligence (CQ)
* Communicate and manage diversity across cultures at workplace.
* Find out how to present your best, most productive professional self
* Increase your contribution to the execution of your executive’s and organization’s objectives
Who Must Attend
Secretaries, Office Administrators, Office Managers, Confidential/Executive/Private Secretaries, Personal Secretaries, Principal/Personal/Administrative Assistants, Public Relations Executives, Guest Relations Officers, Customer Relationship Managers and Executives, Account Managers and other frontline and support staff.
Course Details
Schedule for Secretary Day Conference and Topics are subject to change
In today’s competitive and challenging corporate environment, having the required technical skills and knowledge are just marginally sufficient for the meeting KPI or KRA set for Secretaries. Nonetheless, it was of utmost importance to realise the power of building a customized personal branding for yourself in order to outperform, if not to outplay your colleagues in order to exude the positive branding in you.
In the ever changing corporate world, the power of creating a positive yet lasting first impression counts. As statistically proven, people are generally visual; hence this session fills all the gaps in your personal branding. After this session, there will be a great positive psychological boost that heightened your performance level.
Colored Brain Communication - Enhancing Brilliant Interpersonal Skills
Have you ever explained something so clearly to someone, yet they do not seem to understand you? Or vice versa? Or wonder why the same exact information can be interpreted differently by different people? Why does this happen?
When communicating with others, or if you would like to persuade or influence decision making, would you be interested to find out how “colored brain” communication can help you to do so as well as facilitate the working relationship?
Managing Diversity
In our increasingly borderless and global market place, having cultural intelligence (CQ) skills gives you a competitive edge and competency at work. In this workshop, we shall explore the work values, attitudes and assumptions from people of various cultures to increase your 'world- mindedness'. You will learn to apply and manage cross cultural intelligence at work to encourage diversity awareness and reinforce inclusion.
Leadership Coaching skills
How do you define career success? What can organizations do to provide women with opportunities to excel? What opportunities could our global economy harness by advancing women to leadership?
In the global market with increasingly fierce competition, corporate living environment and business model are changing. In order to adapt to the rapid changes of market and increase management efficiency, managers place higher expectations and requirements to their assistants—secretaries.
While a good secretary/ PA should base on his/her own work and become the right-hand man of decision-maker. In this session, we’ll introduce you how to be a successful secretary, and present many professional qualities and work skills that you need to be equipped with.
The session is leads to sharpen your leadership skills and inspire you to be the positive change agent. The core content is meant to inspire and empower women across the world to engage in purposeful career development and take on leadership for important causes. You will be inspired to lead change with more conviction and confidence, and improve workplaces and communities for all.
Day 1 : Colored-Brain Communication
Teabreak: 4:00 - 4:15pm
Continue Session 4: 4.15pm – 5.00pm
iTrainingExpert reserves the right to alter dates, content, venue and trainers.
Methodology
Interactive Presentations, Group Discussion and hands-on activities
Course Leader
CELINA ANNE GAN
Certified Trainer, Facilitator and Coach
South East Asia, Middle East and Europe
Bachelor of Laws (Hons), University of Leicester, UK
Masters in Law, University of London, UK
Masters in Intellectual Property and Information Technology, Spain
Over 25 years of working in Asia and Europe, Celina has accumulated a vast experience and know-how in working, training and coaching participants from different cultures, work backgrounds and across languages. Celina trains in Europe, Middle East and Asia, working with leading MNCs, the civil service and educational institutions.
She is also a trainer, coach and assessor in the International Business Program at Regent’s University London, addressing ability for leadership, team building and communication skills. Currently, Celina is also a lecturer for the “Cross Cultural Management” module in the International Business Management Degree with Bath Spa University in the UK.
She has trained thousands of participants from governmental ministry, large organisations and education institutions that include:
Prime Minister’s Office; Singapore Ministry of Education;Commercial Affairs Department; The Institute of Singapore Chartered Accountants;Management Development Institute of Singapore, Securities Industry Development Corporation; Singapore Kindness Movement; Sports SG,Gardens by the Bay; Land Transport Authority Singapore; Intel;Dell; Accenture;Agilent; Venture Electronics, Schneider Electric; Nestle; Regent’s University, London;Singapore Polytechnic; NAFA;Singapore Institute of Technology;The Muslim Coverts Association of Singapore; The Royal Air Force Clinic UK;Wycombe General Hospital UK;Qatar Gas, Qatar, etc.
Her substantive work, consulting and training experience across the Asian and European continent with leading MNCs, the civil and educational sectors have deepened her understanding of the many challenges faced by different entities, leaders and individuals in an ever changing environment. Celina is therefore able to bring to her clients, realistic and workable practices and options to achieve desired goals and objectives.
Celina is very passionate about training. Her style of training engages participants in practical sessions with personable examples, humour and hands-on activities for instant understanding and applicability.
Celina’s motto is: “Stretch your Comfort Zone; Expand your Boundaries; and Enable Transitions to Take Place”. South East Asia, Middle East and Europe
MS WINNIE
Bachelor of Pharmacy (Hons), University of Southern Queensland
Master of Business Administration (University of South Australia)
Diploma of Training and Assessment System (Competency Training Institute of Australia)
Winnie is passionate about sales and leadership. Her vision, “Harnessing Inner Potential”, demonstrates her belief in intrinsic capabilities and talents in everyone to succeed. Since she started her training and consultancy career, she has broaden her exposure from pharmaceutical to others industry ranging from financial, FMCG, engineering, communication and entertainment, nutritional, chemical, industrial, construction and others industry. Aside to her busy schedule she is also a wife, and a mother of 3, a fine example of an empowered woman. A person who always strives for the best, and at the same time inspires those around to her to achieve their potential.
Winnie has over 20 years of Sales and senior leadership experience in local and multinational organizations. Her most recent corporate position was as the Sales Director of a renowned and top multinational pharmaceutical company in Malaysia. In that capacity she has managed a team of more than 150 Sales personnel and was responsible for Sales revenue amounting to more than USD 100 million.
Winnie’s expertise includes sales leadership, building high performance team, Coaching, Strategic implementation and so on. Throughout her years as Sales director, she has successfully drove 4 products to Top 10 Malaysia ethical products despite generic challenges. She also has lots of experience in building high performance team which became one of the most recognized field force in the industry.
Among her participants, Winnie is known for her applicable and job-related content that is delivered in a fun and vibrant pace.
Testimonies
“I like the problem solving session because it related to real life experience.”- Suganeeya K, – Olympia College
“ I learn how to manage my work and the relationship with my boss.”- Azlina Ariffin, Secretary - RHB
“I enjoyed Effective Communication.”– Michelle Lai, Secretary - Stenta Films (M) Sdn Bhd
“There’s full of input and it’s just a great. I like the time management and problem solving session. The speaker was very good and she gave us helpful tips of managing bosses, work and expectation.”- Comel Hartini Azhar, Secretary - Cradle Fund Sdn Bhd
Investment
| Normal Fee |
| Sign up 1 pax |
| Pay before course starts |
| MYR 4,990.00 |
| USD 1,470.00 |
| Early Bird |
| Sign up 1 pax |
| Pay 14 day(s) before course starts |
| MYR 2,990.00 |
| USD 880.00 |
| Group Fee |
| Sign up 3 pax or more |
| Pay 14 day(s) before course starts |
| MYR 2,890.00 |
| USD 850.00 |
(Fee inclusive of Buffet Lunch, Refreshment, Welcome Pack, Training Materials & Certificate of Achievement. Fee is NOT INCLUSIVE OF 6% SST.)
1. ONLINE PAYMENT by Credit card: You can opt to register and pay online with our latest payment integration system through our website.
2. BANK IN CHEQUE
Bank in and then scan the Bank-in slip and email to us before the course commence to confirm your seat. Courier your cheque payment to our Finance HQ.
*Note that we DO NOT take any payments during the event.
3. Telegraphic Transfer- You can also opt to use GIRO or telegraphic transfer of payment via international banks.
