Overview
The Success in your projects depends highly on your ability to build strong stakeholder relationships at all levels. In this course, you learn how to implement changes by focusing on the social styles and personal values. The benefit is you get enhance trust and cooperation with stakeholders, get buy-in easier, manage expectations and assumptions through. learning about the social styles and personal values (What Is In It For me)
To minimize risk, all stakeholders are identified via 7 questions, and 9 factors to analyse them. You will be able to prioritise your interactions when you know their relative importance. And you get your desired results when you know which communication style to use.
In the current Volatile, Uncertain, Complex and Ambiguous (VUCA) environment, drastic changes occur extremely rapidly. To successfully implement these changes that involve business analysis, negotiation, facilitation and conflict management skills, a strategy to manage ALL your stakeholders is critical.
10 principles are given to engage stakeholders together with tools to ensure you do not miss any step in the process: Stakeholder Register, Support/Resist Analysis, Engagement Matrix (how often do your interact with them; pull/push communication) and the identification of the Dominant, Dangerous, Definitive stakeholders.
You will learn about your DISC profile, the profile of each stakeholder and know how to manage each personality type, especially when they want to exert control or are under pressure.
After the course, you will be able to dynamically adjust your approach to a wide range of situations.
You will learn about your DISC profile, the profile of each stakeholder and know how to manage each personality type, especially when they want to exert control or are under pressure.
After the course, you will be able to dynamically adjust your approach to a wide range of situations.
Learning Outcomes
By the end of the Stakeholder Management program, you will be able to:
- Identify ALL the Stakeholders, as omitting a Stakeholder is easy, But Extremely DANGEROUS (BED)
- Know your Stakeholders’ social styles and personal value
- Understand and communicate assertively to engage your Stakeholders fully
Who Must Attend
This program is specially designed for everyone who interacts with bosses, peer or external parties, especially those in Business Analysis, Change and Project Management, Negotiation and Conflict Resolution.
Course Details
DAY 1: 9:00AM – 5:00PM
MODULE 1: IDENTIFY STAKEHOLDERS, INFLUENCERS AND THEIR INTERESTS
Identify the Stakeholders of a project
o 7 questions to ensure every Stakeholder is included.
Analyse the Stakeholders with 9 questions
o Their expectations
o Their interests
o Identify those whom the Stakeholders get advice from
MODULE 2: WHAT IS STAKEHOLDER MANAGEMENT?
How to know who you must
o Manage closely
o Keep informed,
o Keep satisfied, etc.
Know your allies, the bystanders & non-supporters
MODULE 3: ARE YOU ENGAGING YOUR STAKEHOLDERS CORRECTLY?
Professionally engage
o Your most important Stakeholder
o The dominant Stakeholders
o The dangerous Stakeholders
MODULE 4: 10 KEY PRINCIPLES OF STAKEHOLDER ENGAGEMENT
- Extremely important part of Risk Management
- Stakeholders are only human
- Relationships are key
- When compromises are needed, and
- 6 other key principles
MODULE 5: THE SALIENCE MODEL
Day 2: 9.00am - 5.00pm
MODULE 6: ASSERTIVE COMMUNICATION WITH STAKEHOLDERS
Say the same thing in different ways to get sympathy and understanding
o Know the preferred communication style of each Stakeholder
MODULE 7: POWER AND MANAGEMENT TECHNIQUES
- How to interact with each Stakeholder when he is under pressure
- Know how Stakeholders like to exert control
- How to manage each personality type
MODULE 8: SIMULATION & CASE STUDY PRESENTATION
A list of interesting and challenging simulations and case studies would be distributed for discuss, present and debrief.
Methodology
Interactive presentation & input, role plays, group and individual activities to reinforce learning. A case study on Day 2 will reinforce the learnings.
Course Leader
BARRAK ADAMS (Dr)
Phd, Author-Trainer-Business & Technical Consultant, Trade Negotiator, Change Agent
Barrak specialises in training leaders world class negotiations around the Globe. He has been actively developing customised trainings and conducted them in Malaysia, Thailand, Indonesia, Philippines, the UAE, Sudan, Mauritania and Turkmenistan.
Senior Negotiator, Lead trainer, he has a clear and comprehensive understanding of what competencies are to be developed to be a successful negotiation. His abundant knowledge and experience addresses every situation in our fast pace business world and everyone is guaranteed to take home valuable learnings useful for their next deal.
Barrak comes to you with more than 40 years of enriched, result-oriented experience in many positions among SMEs, government agencies, multinational and businesses. Equipped with solid experience and a wide range of state-of-art resources and latest development, his training programs are geared towards competency development.
With only the minimum amount of necessary theory (he says the participants can read his notes later) his training/ speaking sessions are filled with mindset, behavioural and capability change activities. There is always excitement, A-Hah moments in every session at his programs.
Barrak had worked with the Audio-Visual, Automotive, Printing, Property Development, Construction, Timber and Food industries, in capacities ranging from Group Engineer, Manager, Plant Manager, Senior Negotiator, Project Director and Managing Director.
Being a Management Consultant, Management System Auditor, Trainer and Counselor, he had consulted for an even wider range of industries that includes Medical services, Financial institutions, Petroleum industries, Metal, Plastics, Cellulose and Electronic components manufacturers, and the Civil service around the world.
He graduated in Engineering from the Singapore Polytechnic in 1973 and continued with post graduate and continuing studies in Engineering, Social Science, Rubber and Plastics Technology, Training and Development, Radiation Protection, and Quality Management, with a PhD in Organizational Management from Iowa State (US).
Since 2004, he has since been training and consulting for organizations such as PETRONAS, the National Electricity Board, the National Bank, various government ministries and agencies including Parliament House, and large corporations, further to training in Mauritania, Turkmenistan, Abu Dhabi, Sudan, Philippines, Thailand, Indonesia and Australia.
Currently, he is a senior resource faculty member for iTrainingExpert.com, continuously design and conduct customised trainings and consultancy for multi-national companies around the world.
Author
As an author, he has recently published his second book via Seaburn Publishing, New York, titled ‘Pre-Emptive Thinking – Managing Problems and Threats,’ that identifies why organizations continue to have problems at their middle management and operational levels in spite of all the systems and what has to be done to resolve this. Being the first book on this thinking, its reviewers expect it to have an international impact similar to creative and critical thinking. He is now writing his third book on Insights of International Strategic Negotiation.
To contact Barrak for any speaking, training and consultancy engagements, please contact us at +603 8074 9056 | Mobile +6012 6869 628 | +6018 2735 123 or email: info@iTrainingExpert.com
Phd, Author-Trainer-Business & Technical Consultant, Trade Negotiator, Change Agent
Barrak specialises in training leaders world class negotiations around the Globe. He has been actively developing customised trainings and conducted them in Malaysia, Thailand, Indonesia, Philippines, the UAE, Sudan, Mauritania and Turkmenistan.
Senior Negotiator, Lead trainer, he has a clear and comprehensive understanding of what competencies are to be developed to be a successful negotiation. His abundant knowledge and experience addresses every situation in our fast pace business world and everyone is guaranteed to take home valuable learnings useful for their next deal.
Barrak comes to you with more than 40 years of enriched, result-oriented experience in many positions among SMEs, government agencies, multinational and businesses. Equipped with solid experience and a wide range of state-of-art resources and latest development, his training programs are geared towards competency development.
With only the minimum amount of necessary theory (he says the participants can read his notes later) his training/ speaking sessions are filled with mindset, behavioural and capability change activities. There is always excitement, A-Hah moments in every session at his programs.
Barrak had worked with the Audio-Visual, Automotive, Printing, Property Development, Construction, Timber and Food industries, in capacities ranging from Group Engineer, Manager, Plant Manager, Senior Negotiator, Project Director and Managing Director.
Being a Management Consultant, Management System Auditor, Trainer and Counselor, he had consulted for an even wider range of industries that includes Medical services, Financial institutions, Petroleum industries, Metal, Plastics, Cellulose and Electronic components manufacturers, and the Civil service around the world.
He graduated in Engineering from the Singapore Polytechnic in 1973 and continued with post graduate and continuing studies in Engineering, Social Science, Rubber and Plastics Technology, Training and Development, Radiation Protection, and Quality Management, with a PhD in Organizational Management from Iowa State (US).
Since 2004, he has since been training and consulting for organizations such as PETRONAS, the National Electricity Board, the National Bank, various government ministries and agencies including Parliament House, and large corporations, further to training in Mauritania, Turkmenistan, Abu Dhabi, Sudan, Philippines, Thailand, Indonesia and Australia.
Currently, he is a senior resource faculty member for iTrainingExpert.com, continuously design and conduct customised trainings and consultancy for multi-national companies around the world.
Author
As an author, he has recently published his second book via Seaburn Publishing, New York, titled ‘Pre-Emptive Thinking – Managing Problems and Threats,’ that identifies why organizations continue to have problems at their middle management and operational levels in spite of all the systems and what has to be done to resolve this. Being the first book on this thinking, its reviewers expect it to have an international impact similar to creative and critical thinking. He is now writing his third book on Insights of International Strategic Negotiation.
To contact Barrak for any speaking, training and consultancy engagements, please contact us at +603 8074 9056 | Mobile +6012 6869 628 | +6018 2735 123 or email: info@iTrainingExpert.com
taxinvoice@hrdcorp.gov.my
Testimonies
“I have learnt things I've never heard before. Most importantly these are useful for my career. Jon is an excellent trainer who can interact with the participants very well. I have fallen asleep at other courses, but Jon is different. He's good at drawing our attention by using different coaching methods.” Dr Hwang Jung Shan, Head of Postgraduate Studies, Faculty of Applied Sciences, UCSI University
“The leadership course was an inspiration to me. I gain insights in people development. The provided a structure for me to understand the different leadership styles. Jon enlivened the course with “clear” real-life examples that I can relate to. I highly recommend this course to both new and seasoned managers.” Caressa Hanoom, Senior Training Manager, MAC Cosmetics
“ I learn to how to identify and manage my stakeholders. I learn the different personalities that would help me manage people. Jon put the learnings in an easy and simple to understand. Thanks.” Nadia, TNB Fuel, Training Manager
“I’m glad that I attended Jon’s Stakeholder Management training. Jon is experienced and very attentive to all my questions.” Mastura, TNB Fuel, Manager
“I learned how to identify and analyse my Stakeholders which I can apply in my workplace. I like Jon as the trainer because the way he delivers by sharing his experience and he is a funny guy.” Shanee, TNB Fuel, Manager
“It is a very interesting class learning to find out different personalities in order for me to better deliver my message to different people.” Thinageran, SIPCA, Product Owner
Investment
| Normal Fee |
| Sign up 1 pax |
| Pay before course starts |
| MYR 2,990.00 |
| USD 850.00 |
| Early Bird |
| Sign up 1 pax |
| Pay 14 day(s) before course starts |
| MYR 2,590.00 |
| USD 760.00 |
| Group Fee |
| Sign up 3 pax or more |
| Pay 14 day(s) before course starts |
| MYR 2,490.00 |
| USD 730.00 |
Upon successful completion of this program, you will receive Certificate of Achievement.
1. Online Payment by Credit card: You can opt to register and pay online with our latest payment integration system through our website.
2. Bank Transfer- You can also opt to use GIRO or telegraphic transfer of payment via international banks.
3. HRD Corp Claimable Courses Skim Bantuan Latihan Khas - Applicable to Malaysian Employer Only
