All businesses rise or fall on analytical decision-making. New projects and initiatives don't get launched without a thorough and effective analysis of all the factors that make them viable first. Without it, organizations have no strategic framework to operate or differentiate what's profitable from what's not.

Every business must have an analytical framework to assess its target markets, the quality of its products/services and the overall state of an organization's functionality. The decision-making produced from this kind of analysis is what allows businesses to grow exponentially and keeps strategic planning and policy development at an optimum level.

This course offers participants an in-depth introduction on how to cultivate the kind of analytical decision-making that can guide your business through the future with ease.

This program is specially designed for:

• Business Analysts.
• Business Managers.
• "Reform" Managers.
• Project Managers.

DAY 1: 9:00AM – 5:00PM
MODULE 1: INTRODUCTION TO BUSINESS ANALYSIS
Definition and scope of business analysis
Roles of a Business analyst

MODULE 2: COMPETENCIES NEEDED TO BE A BUSINESS ANALYST - 1
• Business skills
o Business acumen
o Innovation & creativity
o Business processes
o Curiosity

• Analytical skills
o Systems mindset
o Visual modelling
o Data analysis

• Relationship building and management skills
o Co-create
o Rapport & empathy
o Conflict management

MODULE 3: COMPETENCIES NEEDED TO BE A BUSINESS ANALYST – 2
• Leadership skills
o Influence without formal authority
o Decision-making
o Change management

• Communication skills
o Verbal & non-verbal
o Listening
o Visual
o Written

• The basics of eliciting (NOT gathering) requirements
o Facilitation skills

MODULE 4: TECHNIQUES OF INVESTIGATION
• Interviews
• Workshops
• Observation
• Scenarios
• Prototyping
• Quantitative approaches

Day 2: 9.00am - 5.00pm
MODULE 5: STAKEHOLDER ANALYSIS AND MANAGEMENT
• Stakeholder categories and identification
• Analysing stakeholders
• Stakeholder management strategies
• Managing stakeholders

MODULE 6: BUSINESS PROCESS MODELLING
• The importance & benefits of business process modelling
• The business process modelling technique
• Improving business processes

MODULE 7: MANAGE BUSINESS CHANGE
• Introducing a new system
• Emotions and the change process
• The need for change management
• The change process

Interactive presentations. Q&A sessions. Examination of case studies pertaining to good and bad company decision-making. Practical exercises. Peer and trainer evaluation.

JONATHAN CHAN 
Post-Grad Dip in Mgmt Studies (London)
BSc (Hons) Electrical &Electronic Engineering, Imperial College, London

Jonathan Chan comes with 30 years of corporate experience; 25 years in management and leadership. Prior to training full time, Jon was the Chief Executive Officer of a company and a Director of a Fab 4 Global Consulting Firm.

Jon was with Price Waterhouse as their Senior Manager Training, Asia Pacific in 1993-1995. During this tenure, he is a certified Price Waterhouse Trainer (England). He also holds the certified Malaysian HRDF trainer license (TTT/6151). He has worked and trained experience in the Asia Pacific region; Singapore, Hong Kong, India, Thailand, Malaysia, Macau and the Philippines. He has also conducted trainings in the US on a 3-week Computers in our Practice residential course twice.

Jon is well-experienced to train all levels from the C suites to the budding executives.
Due to his substantial work experience, he is happy to share his up and downs, failures and success with no bars held back. Tap on his experience to help you
transform his participants into wiser leaders.

Jon has an excellent command of English & Malay and present impeccably. He presented at public seminars organized by Asia Business Conferences, AIC Regional Conferences and the KPMG Seminar Series. He was a discussion leader for an Asia Business CEO summit and was a keynote speaker in a conference organized by Microsoft, Intel and Hewlett Packard. He has also authored regional magazines-CEO IT, Singapore Financial Post, The Smart Investor and The Executive. He also conducts many English and communication skills courses.

Jon has trained an endless list of clients from firms like LBS Bina Group, Wah Seong, Success Electronics & Transformer Manufacturer, Affin Bank, Bank Islam and iCIMB.

His other clients include Mighty White Bakery, the Food Purveyor, IBM Global Development Centre (GDC), Dell GDC, Airbus Customer Services, Frencken Mechatronics, Infineon Tech, Kimberly Clark, Yara International, Sony SCSM, Telekom Malaysia R&D, Universities (Marlborough, Monash, Newcastle University of Medicine, Xiamen), Cheng Hua Engineering Works, ESRI Malaysia, ePay (M) and etc.

Or

In the event of substitution, we have a faculty of equally talented specialists who can cater to your organizations's specific needs.

For training and advisory services, feel free to contact us at info@itrainingexpert.com or call us at +603 8082 3707 | +603 8074 9056 | +6012 6869 628 | +6018 2175 123

“Jon does not teach for the sake of teaching; he teaches from the heart and with complete honesty.” Tommy Chang, Accounts Executive, Nexone Sdn Bhd

“I have learnt things I've never heard before. Most importantly these are useful for my career. Jon is an excellent trainer who can interact with the participants very well. I have fallen asleep at other courses, but Jon is different. He's good at drawing our attention by using different coaching methods.” Dr Hwang Jung Shan, Head of Postgraduate Studies, Faculty of Applied Sciences, UCSI University

“The leadership course was an inspiration to me. I gain insights in people development. The provided a structure for me to understand the different leadership styles. Jon enlivened the course with “clear” real-life examples that I can relate to. I highly recommend this course to both new and seasoned managers.” Caressa Hanoom, Senior Training Manager, MAC Cosmetics