Stores / warehouses have become very important in today's business world. They play a very important role in enhancing the competition of a business. Organizations today face various challenges to achieve cost, speed and dependency. These three objectives can be achieved through effective store management. This course will focus on improving store and warehouse performance especially in a changing business environment. Typically, it is said that stores "ONLY ADD COSTS BUT NOT VALUE". The organization should add value in all its store and warehouse activities in order to maintain its competitive advantage.

On completion of the Effective Inventory & Store Management Program, participants will be able:-

• Understand their responsibilities as store / warehouse employees
• Identify ways to improve the productivity of their stores
• Understand their role as a support system to various parts of an organization
• Understand the importance of 5 performance objectives to a store's capabilities

Store / Warehouse staff and all who have contact with the storage and warehouse work.

DAY 1:
MODULE 1- INTRODUCTION TO STORE AND INVENTORY
• What is store/warehouse management
• Responsibilities of store/warehouse
• Factors to be considered in organizing a store/warehouse
• Store/warehouse mission – traditional functions
- and roles that improve value
• The latest store/warehouse management challenges
• What is inventory
• Types of inventory
• 20 Techniques in effective inventory management

MODULE 2- FUNCTIONS OF STORE/WAREHOUSE
• Receiving
• Storage
• Issuing
• Recording
• Shipping
• Order collection

MODULE 3 - RESPONSIBILITIES AND FUNCTIONS OF EMPLOYEES OF STORES/WAREHOUSES
• The right stock level
• Information on stock conditions
• Exact location
• Accurate documentation
• Accurate and updated records
• Proper shipping
• Good filing system

MODULE 4 – IMPROVING STORE / WAREHOUSE MANAGEMENT SYSTEM.
• Store movement and cost reduction techniques
• Stocks that are moving slowly and quickly
• Storage layout
• Order cost
• Management
• Build an effective warehouse management system
• The effectiveness of the store management space
• Safety practices

DAY 2:
MODULE 5 – RECEIVING AND ISSUING PARTS
Request to check order
• Collection of products
• Packaging
• Preparation of documents
• Record and data entry
• Filing
• Issuing

MODULE 6 - FUNCTIONS OF RECEIVING.
• Differentiate items apart from 'DO' suppliers
• List the items that are not in the DO
• Issuing acceptance documents
• Data entry
• Filing
• Maintain an effective part numbering system
• Stock management

MODULE 7 – KPI’S AND STORE PERFORMANCE MANAGEMENT
• What is KPI and store performance management
• Determining store KPIs
• Build 12 KPI store formulas
• Standardize store job / activities
• 7 Pillars of Store performance management
• Group discussions and Case Study

MODULE 8 - INSPECTION AND STOCK TAKING
• Purpose and methods of stock taking
• Stock take procedures
• Reconciliation of Stock take
• Support functions – features, benefits, security, ergonomic, security and retention

Theoretical sessions will be followed by practical group discussion.
Course contents will be professionally designed to facilitate understanding and implementation.

DR DUGLAS FERNANDES

Certified HRDF Trainer
Corporate Trainer cum Consultant

Duglas, a Malaysian, prior to being a trainer cum consultant, held the position as Regional QC Manager, for a leading European Investor. Key responsibilities were to conduct Quality Control Audits for Companies or businesses which were targeted to be acquired or invested anywhere around the globe.  Additionally, he was responsible to carry out re-engineering and restructuring for product or process reliability for the group of companies.

Duglas was head hunted by “International Head-hunter” and was doing the above from November 2007 until January 2013. During this tenure, he took up assignments with extensive travel to Thailand, Philippines, Laos, Indonesia, Korea, Japan, China, Hong Kong, Dubai, India, Sri Lanka, Africa, Canada, Germany, France, Switzerland and many Middle-East countries. This made his career very suitable and adaptable to cross cultures, which adds to his advantage as a trainer cum consultant.

His expertise started with Panasonic (M) for 23 years where he was groomed and grew to a Quality orientated person. His last position held was QC Manager.

Duglas obtained his Doctorate in Business Administration from Riviera University, France, majoring in “Incorporating Total Quality Management to innovate, manage change and critically think of enhancing Customer Satisfaction”.

His world of experience, expertise and knowledge in the chosen field has made him an authority in Quality Management.  He conducts a big list of quality-related and soft-skill programs and to list a few are: 

• Total ISO 9001 (from awareness, consulting, auditing until accreditation),
• Understanding and implementing KPA’s and KPI’s correctly and effectively
• Lean Management incorporating Toyota Production System
• How to Achieve Customer Satisfaction and Increase PROFITS by introducing Best  Manufacturing Practices?
• Professional Technical Report Writing and Presentation Skills
• Situational Motivation for Executives and Managers.,
• Innovation - Business Design Thinking and Decision Making.
• Effective Leadership Skills Development Program for Leaders and Managers
• Various Quality and Manufacturing Related Programs.

Or

We have a faculty of other specialists who can cater to your organization's specific needs in the event of a substitution.

For training and advisory services, feel free to contact us at info@itrainingexpert.com or call us at +603 8082 3707 | +603 8074 9056 | +6012 6869 628 | +6018 2175 123

“The effective inventory and store management course taught us various methods and strategies for achieving better inventory control. It emphasized the importance of classifying and analyzing inventory using the ABC method, as well as implementing different replenishment strategies based on classification. Through this course, I learned how to take appropriate actions when faced with different inventory management challenges. It also inspired me to pursue further self-learning on implementing these methods. Dr Douglas was highly knowledgeable and shared valuable experiences regarding real inventory management problems.” – THAM JINGXUE (Engineer, Industrial), VITROX

“I was excited to join the training session. It covered important and highly useful techniques for improving store quality and management. I feel confident that I can perform better and contribute to enhancing the effectiveness and efficiency of my company's work. Mr. Douglas, the trainer, is a very patient, kind, and knowledgeable person.” – YEO WIN ZER (Engineer, Management Information System), VITROX