Excellent Customer Service & Response to Complaints

This Customer Service course provides participants with comprehensive communication and people management skills that strengthens client retention.

Telephone Techniques and Handling Difficult Callers

Dealing with customers and handling their complaints on the telephone is stressful and risky business! In this course, we will share with you on how to meet those challenges.

Developing And Implementing Customer Service Strategies

Developing and Implementing Customer-Centric Service; Strategy, Culture & Mindset

Live Chat Customer Support

live Chat provides convenience, speed and reduction in the customer’s effort to reach us. Being a major customer service channel, it requires specific skills in order to improve customer experience. It might seem that chat is simple, easy, no problem!! However chats, unlike words, stay in the customer’s possession. A quick copy / paste by the customer to the wrong people or media can enhance or destroy a company’s reputation. With Customer Satisfaction as the main objective, the chat agent needs focused training on soft skills such as greeting, opening, setting the tone, probing, understanding, critical reading, providing answers and solutions, wrapping up the chat and personalized good bye’s

High Impact Telesales

This Telesales and telemarketing training program takes a practical approach in terms of enhancing skills that are imperative for Sales and Service professionals to perform both their functions confidently.